IT - IT Supervisor

2 weeks ago

Edmonton, Canada Running Room Full time

The Running Room IT Department in Edmonton is looking for a permanent full-time supervisor to oversee the day-to-day activities and follow directions the IT Department manager provides. The team is small, and tasks change quickly. The individual needs to be flexible, well organized and able to handle the stress of changing priorities.

As the supervisor and member of our internal IT support team, you will be exposed to a broad scope of responsibilities and will have the opportunity to work with all aspects of the IT infrastructure, from desktops to core servers, storage, network equipment, and everything in between. You will interact directly with customers and employees at all levels of the organization.

**Skills**:

- Experienced in Microsoft 365 administration
- Strong organization and time management skills
- Installing, configuring, and troubleshooting PC and Mac hardware
- Experience with remote user support and troubleshooting
- Experience with ticketing systems
- Experience with knowledge base management
- Strong technical writing and documentation skills
- Ability to independently research and investigate issues and implement solutions in line with industry best practices
- Windows Deployment Services and MDT/WAIK, endpoint management
- PowerShell or similar scripting experiences would be an asset

**Education & Certifications**:

- A degree or diploma in network & system administration
- CCNA certified
- Microsoft 365 certifications are an asset
- A+ certification is an asset

**Experience**:

- Three or more years as an IT team member
- One or more years supervising an IT team

**Working Hours**:

- Weekdays eight hours
- Support requirements split amongst all IT Department staff for coverage for evenings and weekends
- Special project hours outside of normal office hours

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