Reception and Guest Services Officer

OTT Properties & Development Group, a member company of OTT Financial Group, is a fast-growing developer converting OTT's vast land reserves in Ontario into commercial, residential, and industrial properties.

OTT Financial Group is the parent organization of a group of financial services and investment companies. We leverage innovative fintech innovations to bring excellent financial advice and best-in-class wealth management to our customers and business partners. Empowering 10,000+ merchants and hundreds of thousands of individual clients across Canada, we are the home to a wealth of expertise in forex and securities trading, mobile and cross-border payment, and investment fund management.
- What’s in it for you:_
- Competitive salary
- Extended Health, Dental, and Vision Benefits
- Life and Disability Insurance
- Performance Bonus
- Vacation Leave, Parental Leave and Family Medical Leave
- Centrally located modern and spacious offices close to Eglinton and Leslie
- Free use of onsite Gym and Sports Facilities, and regular Company Social Events
- Learning and Professional Development Support
- A chance to work in a dynamic, collaborative, progressive and high performing team.
- Community involvement through the annual Terry Fox Run
- Tremendous opportunities for Growth and Development
- How you will contribute:_
- Office Operations
- Ensuring a high-functioning office that is organized with office operations and procedures.
- Manage the Housekeeping Team
- Manage the daily activities of the housekeeping department to include appropriate cleaning of all offices and public areas.
- Planning, organizing and directing team members to ensure the high standards of cleanliness across offices.
- Recruit, schedule and train all new housekeeping staff members.
- To adhere to all meetings such as health and safety, and monthly team meetings.
- Manage the housekeeping budget, control the holidays and staff schedule operation.
- Uphold the highest standards of cleanliness, safety, and conduct.
- Ensures the proper maintenance of all office and housekeeping equipment; makes arrangements for repair and/or replacement of used and damaged equipment in coordination with GMO.
- To report any maintenance problems observed around the office immediately to the Property Manager
- Manage the Kitchen Staff and take overall responsibility for kitchen operations.
- Maintain a safe, secure, and pleasant work environment.
- Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office.
- Work closely with third parties and all internal departments to ensure a smooth and efficient process, fostering collaboration and synergy in project execution.
- Provide purchasing support by researching, obtaining quotes, making recommendations, and tracking shipments.
- Conduct research, collate information, and assist with inventory management, logistics, and procurement.
- Ensure office, housekeeping and kitchen supplies are well-stocked and maintain a tidy kitchen.
- VIP Guest Engagement
- Manage the Reception Team and ensure the reception desk is manned during operating hours.
- Ensure guests are greeted at the reception, taken care of promptly and professionally.
- Facilitate in solving guests needs and elevating guest experience, leaving them feeling supported and valued.
- Organize and facilitate VIP guest meetings and events, ensuring VIP guest meetings and events are positive, personal, memorable, and referable.
- Coordinate with GMO and other internal departments for upcoming guest meetings and events.
- Manage special projects and shifting priorities effectively.
- Adapt to evolving needs and take on additional responsibilities as required.
- What you bring to the table:_
- 3-5 years’ experience in general management within the hotel or private club industry
- Has experience dealing with VIP/high value clients.
- Are self-motivated to take initiative and can work with mínimal supervision.
- Able to handle a variety of tasks.
- Proficient in basic administrative functions and skilled in using office software including Microsoft Word, Excel, Outlook, PowerPoint, and Adobe.
- Exceptionally organized, detail-oriented, and able to manage high-stress situations calmly and effectively.
- Can maintain confidentiality and maturity while assisting with sensitive personal and organizational requests.
- Ability to stay calm under pressure.
- Have experience troubleshooting problems while navigating ambiguous and time-sensitive situations.
- Possess a high sense of urgency and enjoy being the ‘go-to’ person.
- Enjoy problem-solving and have experience prioritizing a heavy workload with superior analytical, organization, and project management skills.
- Be highly proactive, demonstrate initiative and be prepared to go the extra mile.
- Enjoy learning and always seeking to improve systems and processes.
- Possess excellent communication (written and verbal) and interpe