International Quality Assurance Project Officer

**Company Biography**:
Located on the beautiful homeland that is the traditional territory of the Ojibwe, Potawatomi and Odawa First Nations, for over 50 years, Lambton College has been a ground-breaking institution. Lambton College is a national leader in applied research, teaching methodologies, experiential learning opportunities and future-facing educational innovations. With 13,000+ students from 20 countries around the world, two main campuses in Sarnia, Ontario, and a growing roster of more than 90 diploma, certificate and degree programs, Lambton College offers students flexible learning options with a broad range of programs and courses that incorporate elements of classroom, mobile, hybrid and accelerated educational alternatives.
Lambton College ranks #1 in Ontario and #2 in Canada for Research in 2020 in addition to maintaining a ranking within the top 3 Colleges for Research for five straight years.
At Lambton College, we’re proud of where we have been, but more importantly, where we are going, together. With Caring and Vitality as two of our core values at Lambton College, you know you’ll be joining a team of passionate and fun colleagues.

**Specific Accountabilities**:
Project Management
- Creates project plans, monitors implementation, and coordinates with all stakeholders to ensure effective delivery of projects.
- Create processes to create efficiencies within the International Education Quality Assurance requirements using project management software such as MS Planner or Trello from the data that QA collects from the PCPPs.
- Maintains deadlines to ensure that timelines are met and ensures that PCPPs are prepared for the upcoming academic year.
- Uses Project Management software to aid in the monitoring of program changes, course outline updates, PAC and PCC suggestions.
- Uses Project Management software to manage new program development within the International Education department.
- Creates visuals of processes to explain relationships between stakeholders using software such as Visio. -Collaborates with the Deans, the Department and college stakeholders to improve international students’ experience at Lambton in the GTA and within the community.
- Keeps a high level of confidentiality on special projects.

Operational
- Responsible for preparing, submitting, and coordinating activities related to the College Quality Assurance Process Audit and all follow-up activities that follow the completion of the audit process concerning international programs at the PCPPs.
- Assist with the data collection in various forms including surveys, forums, meetings.
- Collaborates with the Marketing & Communications department in developing content that accurately captures and communicates programs, tuition, and student policies to agents and students.
- On-site visits to PCPPs in Ontario to communicate issues, collect data and meet various stakeholders such as instructors, students and staff at licensed partners.
- Ensures website information and data is correct and complies with MCU College Advertising and Marketing Guidelines within the Framework for Programs of Instructions, Lambton College’s International Education Marketing, Recruitment, Admission and Advising Policy and Lambton College branding standards.
- Monitors PCPPs students’ tuition and fees; maintains a process to ensure that fees are accurately promoted on the website, are accurate in colleague, communicated to potential students and the PCPP locations.
- Coordinates feedback from PCPPs on curriculum changes, program mapping and ensures that all course outlines are entered correctly into COMMS and mapped accordingly.
- Instructs partner schools on KPI and student satisfaction distribution.
- Leverages and learns new technology as required by the departmental needs to impact the quality of programming positively.
- Administers focus groups on supporting quality improvement initiatives required by International Education.
- Updates and monitors a repository of program Quality Assurance reviews, program mapping, Vocational Learning Outcomes and other curriculum-related data and reports.
- Creates and maintains workflows, processes and manuals to provide support to the PCPPs.

Data Analysis
- Compiling and analyzing data using Excel and Power Bi.
- Creates dynamic dashboards using data derived from Salesforce.
- Assist in analyzing and collecting data to determine the level of quality offered at the off-site partners to evaluate if agreed upon academic and operational standards are being achieved. KPI surveys, CQAAP audit documentation, Standards for Practice for International Education and various standardized tools will be used to collect, inform, and assess quality.
- Analyzes data to determine if academic programs, course standards and procedures are being met.
- Prepares actionable reports on performance data for partners concerning strategic priorities and directions so they may develop and implement initiatives.
- Overse