Service Coordinator

Who We Are

Home Instead is a world leader in delivering compassionate and high-quality personalized care to seniors around the globe. We allow people to age with dignity in the place they are safest and feel most comfortable: their own home.

Across our 1,200 locations, we have served more than 45,000 clients through the hard work and dedication of over 90,000 Care Professionals. Our motto “To Us, It's Personal” is evident in everything we do.

The Opportunity

Home Instead Markham is looking for a Service Coordinator to join our dynamic team. We are a rapidly growing office that opened in 2020 with a mission to “Enhance the lives of seniors and their families” throughout the Markham area. You will be working in a fast-paced environment with full support to make a positive difference in the lives of so many people

**Responsibilities**:

- Create and maintain client and Care Professional schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
- Answer incoming calls in a friendly, professional, and knowledgeable manner.
- Monitor, mediate, and log all client and Care Professional activity in the software system.
- Follow up with all client and Care Professional issues and work with the Director of Client Care and/or Managing Director to ensure all problems are resolved in a timely manner.
- Enter and maintain accurate client and Care Professional records in the software system.
- Develop and implement a robust contingency plan that ensures our client requirements are met when short notice scheduling challenges come up.
- Recognize and capture opportunities to increase service hours to enhance and/or increase the quality of client care.
- Work collaboratively with the Recruitment Coordinator to continually revise our Care Professional selection qualifications to align with client feedback and the ever-changing healthcare environment.
- Demonstrate open and effective communication with the franchise owners, colleagues, Care Professionals, clients, and family members.
- Provide recommendations to management in relation to service improvements
- Adhere to all company policies, procedures, and business ethic codes of conduct and ensure all Care Professionals are current in all associated training.

What We Offer
- Hybrid Workplace Model
- Ability to Grow Your Career
- Performance Based Culture with Bonus Incentive Plans
- Paid Time Off
- Medical and Dental Coverage
- Family/Team Oriented and Supportive Work Environment
- Being Part of an Organization That's Making a Positive Impact on the World

Education and Experience Requirements
- Minimum 1 year experience working in a fast-paced office environment
- Experience working in Senior/Health Care is an asset
- Must have strong computer/technology skills and be proficient in Microsoft (Word, Powerpoint, and Excel)

Knowledge, Skills and Abilities
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Exceptional interpersonal skills and the ability to adapt to a rapidly changing environment
- Ability to work both independently and as part of a collaborative team
- Excellent organizational skills with a high level of attention to detail
- Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients, Care Professionals, and other relevant stakeholders
- Client service mindset with the desire to go above and beyond to support the organization
- Comfortable speaking and listening on the phone for long periods throughout the day
- Availability to work the occasional evening or weekend as required

LI-Hybrid