Operations Manager

**Who we are**

We empower our community to secure our future. Guelph Solar is a solar energy solutions company, specializing in residential and commercial solar development, installation, maintenance, and battery back-up. We are full-service, entirely in-house, and have a long history of doing excellent work.

Our core values represent our deeply held beliefs and guide our actions, which includes finding the right people to join our team:
**1. Passion**:

- We believe in what we do for our customers, our community, ourselves, and the environment. We love being of service to others and gain fulfilment from the important work we do.

**2. Respect & honesty**:

- We care about building and maintaining meaningful relationships among employees, customers and partners, and value fairness, trust, and integrity in all of our interactions.

**3. Collaboration**:

- We value teamwork and are always willing to pitch in where needed. We want to improve ourselves as individuals and Guelph Solar as a company. We make room for everyone's voice, and we listen without interruption, judgement and appreciate others' thoughts, feelings, and opinions.

**4. Quality**:

- Details are important, and we strive for the highest standard of work We pride ourselves on our mastery of industry knowledge, ability to findcreative solutions, and innovative approaches to product development.

**5. Health & safety**:

- Each person at Guelph Solar is valued and crucial to the success ofthe organization. As individuals, teams, and the company at large, we are committed to ensuring that the health and safety of each employee is of the utmost importance.

Guelph Solar offers competitive compensation and comprehensive benefits. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

**Summary**

Guelph Solar has an exciting opportunity to join our team as an Operations Manager to coordinate and oversee the operations of our organization for residential and commercial solar installations and maintenance in Guelph and the surrounding areas. The Operations Manager is accountable to the General Manager for a successful, efficient, and profitable Operations department through the implementation of processes and best practices.

The duties of the Operations Manager include improving performance, managing team members, procuring materials and resources, and formulating strategy. The Operations Manager will mentor team members and find ways to increase quality of installations and customer service. The Operations Manager will work closely with install, engineering, and electrical staff in day-to-day tasks to ensure the smooth and successful completion of each project. The Operations Manager will be a key point of contact for the field crew and customers throughout the installation process.

**Responsibilities include the following and other duties may be assigned**:

- Improve operational management systems, processes, and best practices.
- Provide leadership, training, development, and disciplinary action for all team members in engineering, installation, maintenance, electrical, monitoring, and safety.
- Maintain positive employee relations and build a culture of trust and empowerment.
- Implement performance review process for Team Leads, installers, electrical and engineering staff.
- Set clear goals and expectations with team members and ensure accountability.
- Monitor work and processes to make certain that installation projects are managed correctly and efficiently from start to finish.
- Ensure a safe and healthy workplace by being familiar with, and overseeing, all of Guelph Solar safety rules and ensuring proper adherence takes place and is documented.
- Ensure all operations are carried on in an appropriate, cost-effective way.
- Purchase materials, plan inventory, and oversee yard and jobsite efficiency.
- Formulate strategic and operational objectives.
- Examine financial data and use them to improve profitability.
- Set and manage budgets and forecasts for the Operations department.
- Perform quality controls and manage key performance indicators.
- Find ways to increase quality of customer service.
- Long range planning of staffing levels and space utilization to account for growth and the changing needs of the business.
- Interact with clients, suppliers and subcontractors in a friendly, professional manner.
- Prepare communications and progress reporting.

**Requirements**:

- Proven work experience as Operations Manager or similar role and knowledge of organizational effectiveness.
- Degree in Business, Operations Management, or related field.
- Passion for solar and being a part of a progressive, purpose-driven organization.
- Excellent oral, written, and interpersonal communica