Manager of Transit Operations

Why Guelph:
**What we offer**
We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

- Paid vacation days, increasing with years of service
- Paid personal days;
- Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
- Extended health and dental benefits, including Health Care Spending Account;
- Employee and Family Assistance Program;
- Parental leave top up program;
- Learning and development opportunities including tuition assistance
- Employee recognition programs.

Position Overview:
**Key duties and responsibilities**

**Transit Operations**
- Manage the safe and efficient daily operations of Guelph Transit’s conventional, on-demand, mobility services and micro-transit options.
- Ensure that supervisory practices, protocols and standard operating procedures are consistent with Collective Agreements, health and safety practices, employment standards and other related legislative regulations and corporate practices as required.
- Oversee Occupational Health & Safety, WHMIS and other workplace regulatory programs and regulations.
- Support Facility Maintenance of 170 Watson Road as it relates to transit operations, including Guelph Central Station, and other transit related assets and maintenance contracts.
- Manage Guelph Transit’s efforts in the recruitment process of new Operators and Route Supervisors towards meeting our workforce levels and approved multi-year budgets.
- Oversee the development and implementation of all employee training programs, recertification programs and upgrades for all uniformed supervisory staff, full-time and extra-board transit operators
- Ensure all training programs are consistent with the mission, core values, goals and strategies of the Corporation and Ministry requirements/regulations.
- Foster positive relationships with the Transit Fleet Department to ensure that transit vehicles are properly maintained, and the required number of vehicles are available.
- Develop and maintain positive working relationships with union and non-union employees.
- Monitor Key Performance Indicators (KPI’s) related to transit operations and develop thought processes towards corrective actions and compliance levels.
- Ensure that Standard Operating Procedures (SOP’s) are current, updated, and maintained towards effectively managing transit operations.
- Work towards providing succession planning opportunities for all employees within your area of responsibility.
- Work cooperatively with the Transit Planning and Scheduling department towards the successful rollout of our Future Ready Transit Plan strategy.
- Provide input into the development of transit routes and/or service level changes.
- Support the General Manager in development and analysis of service delivery issues and in the preparation of documents and reports for City Council, Transit Advisory Committee TAC and other relevant committees.
- Ensure ongoing compliance to AODA (Accessibility for Ontarians with Disabilities Act) customer service and transportation standards.
- Follow up with Operators, Route Supervisors, customers and the public on complaints related to transit operations.
- Represent Guelph Transit at conferences and in meetings with external agencies such as the Canadian Urban Transit Association (CUTA), Ontario Public Transit Association (OPTA), Ministry of Transportation and Ministry of Labour.

**Financial**
- Support the development of capital and operating budgets related to transit operations.
- Support the monitoring of capital and operating multi-year-budgets as it relates to your area of responsibility. Provide feedback and justifications on significant variances to operating and capital budgets.

**Leadership**
- Develop and foster a positive work environment that is inclusive, respectful and motivating for all staff.
- Manage the activities of Route Supervisors and Operators and provide coaching, direction and leadership in the planning and execution of service delivery.
- Prepare and monitor performance reviews, complete 15-Five check-ins, facilitate one-on-one discussion meetings, and performance development plans for Route Supervisors and other direct reports as needed.
- Participate as a key member of the Transit/Human Resources team in collective bargaining, negotiations, coaching, counselling and the discipline process as outlined in the collective agreement.
- Develop positive working relationships with the Transit Advisory Committee (TAC), the Transit Action Alliance Group (TAAG), and other internal or external organizations towards the success or Guelph Transit.

**Performance Measurement & Continuous Improvement**
- Produce key performance indicators (KPI’s), operating statistics and reports weekly/monthly as required.
- Monitor and analyse ridership data and initiate corrective actions towards meeting performance expectations. follow up on improvement processes with the Planning a