Heavy Truck Service Manager

2 weeks ago

Ottawa, Canada Surgenor Truck Group (Ottawa) Full time

As a family owned and operated company for over 30 years, Surgenor Truck Group has built a solid reputation by providing superior quality products and services. When it comes to knowing trucks, no one does it better than the professionals at Surgenor Truck Group. There is a reason that Surgenor Truck Group has been recognized numerous times by the manufacturers of Volvo, Mack and Isuzu trucks.
When it comes to hiring, Surgenor Truck Group looks at potential, not just experience. Surgenor Truck Group values their employees and are willing to invest in their growth by providing training with cutting edge technology, the newest engines, computer programs and diagnostic tools. And because we consider our employees family, we insist on protecting them and their family’s well-being by providing medical and dental benefits, and other optional coverages and plans.
If you take pride in a hard day’s work, in being adaptable, a problem solver, and a self-starter, we want you to be an integral part of The Surgenor Truck Group management team at our Ottawa, Ontario location.

**Responsibilities**:

- Assesses present and future needs, trends, problems and profit opportunities. Work with the General Manager to take appropriate action as necessary.
- Provide Administrative support to the department, ensuring work orders are closed in a timely manner
- Review operational efficiency, and identify opportunities for improvement
- Work toward reaching short and long term operating and financial objectives
- Stays informed on new products and other general information of interest to customers that will assist in sales efforts
- Maintains records and reports on all phases of service activities
- Helps coordinate efforts with outside parts and service sales personnel to achieve full market penetration
- Keeps General Manager informed of all pertinent service activities
- Review Warranty Accounts Receivable and assist the Warranty Department in any way needed to expedite claim processing
- Coordinates and oversees that training programs are properly conducted and maintained
- Ensure safety and security of department staff, and assist with maintaining the appearance of the building and vehicle maintenance
- Perform other duties as assigned
- **Qualifications**:

- Should possess a high school diploma
- A college degree or a certificate/degree from a trade school and a 310T license is preferred, but not required
- Minimum 5 years Service Management experience; heavy truck experience is a MUST- Must have strong customer service skills

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- RRSP match

Schedule:

- 8 hour shift

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- General Computer Use: 2 years (required)
- Heavy Truck Service Management: 5 years (required)

Licence/Certification:

- ONTARIO 310T License (preferred)

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