Assistant Service Manager

2 weeks ago

Ottawa, Canada Surgenor Truck Group (Ottawa) Full time

_As a family owned and operated company for over 30 years, Surgenor Truck Group has built a solid reputation by providing superior quality products and services. When it comes to knowing trucks, no one does it better than the professionals at Surgenor Truck Group. There is a reason that Surgenor Truck Group has been recognized numerous times by Volvo, Mack and Isuzu trucks._
- When it comes to hiring, Surgenor Truck Group looks at potential, not just experience. Surgenor Truck Group values their employees and are willing to invest in their growth by providing training with cutting edge technology, the newest engines, computer programs and diagnostic tools. And because we consider our employees family, we insist on protecting them and their family’s well-being by providing medical and dental benefits, and other optional coverages and plans._
- If you take pride in a hard day’s work, are adaptable, a problem solver, and a self-starter, we want you to be part of The Surgenor Truck Group at our Ottawa, Ontario location._
- **Responsibilities**:_
- Assesses present and future needs, trends, problems and profit opportunities. Work with the Service Manager to take appropriate action as necessary._
- _Provide Administrative support to the department, ensuring work orders are closed in a timely manner_
- _Review operational efficiency, and identify opportunities for improvement_
- Work toward reaching short and long term operating and financial objectives_
- Stays informed on new products and other general information of interest to customers that will assist in sales efforts_
- Maintains records and reports on all phases of service activities_
- Helps coordinate efforts with outside parts and service sales personnel to achieve full market penetration_
- Keeps Service Manager informed of all pertinent service activities_
- Review Warranty Accounts Receivable and assist the Warranty Department in any way needed to expedite claim processing_
- Coordinates and oversees that training programs are properly conducted and maintained_
- Ensure safety and security and appearance of the building and vehicle maintenance_
- Perform other duties as assigned_
- **Qualifications**:_
- Should possess a high school diploma_
- A college degree or a certificate/degree from a trade school and a 310T license is preferred, but not required_
- Minimum 5 years’ experience; heavy truck experience is preferred but not required_
- Must have strong customer service skills_
- Must have general computer knowledge_

**Job Types**: Full-time, Permanent

**Salary**: $80,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (required)

**Experience**:

- Truck Service: 5 years (required)
- Computer operation: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Ottawa, ON K1B 4L1 (required)

Work Location: In person

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