National Accounts Coordinator

2 weeks ago

Woodbridge, Canada Waste Connections of Canada Full time

**Why Choose Us**:
We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

**General Description**:
As a customer service representative with us, the minimum responsibilities are:

- Educate customers on service options, pricing, billing procedures, and contract terms.
- Manage mid to high complexity customer service inquiries and transactions with accuracy.
- Establish customer accounts by negotiating and documenting service details, pricing, and billing information.
- Confirm and clarify customer needs, concerns, and requests.
- Act as a customer advocate by resolving issues through coordination with internal departments.
- Retain customers by addressing cancellation reasons and offering suitable service alternatives.
- Promote and cross-sell Waste Connections of Canada products and environmental solutions.
- Provide quotes and close sales with prospective customers using product and service knowledge.
- Meet departmental standards for quality, productivity, safety, and timeliness.
- Utilize TRUX business software effectively for daily operations.
- Generate and deliver standard reports as requested by management.

**What We Need From You**:

- High School Diploma or BED (accredited)
- Work experience in a customer service or call centre environment preferred; handling customer requests, account or order changes, and issues
- Experience using Customer Relationship Management (CRM) systems to manage customer interactions, track inquiries, and support sales and service processes (TRUX is preferred)
- Excellent verbal and written communication skills

**What You’ll Get From Us**:

- Competitive Wages
- Retirement Plan with company match; let us help you save for your future
- Benefits; Medical, Dental, Vision
- Perks, perks, perks Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
- Insurance: Life, Short Term/Long Term Disability
- We thank all applicants for their interest but advise only those selected for an interview will be contacted._
- Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance._

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