Service Transformation Consultants

1 week ago

Edmonton, Canada Vantix Systems Inc Full time

**Description**

Our Client is seeking two (2) Service Transformation Consultant (STC) to provide advice and guidance on strategic initiatives that are being undertaken, and to lead a transformation currently underway to enable and scale transformation of service delivery. The STC will facilitate strategic conversations with executives and leadership teams, and provide advice and guidance, including on cross
- and intra-departmental structures and governance. The STC may be required to coach and mentor partners on service innovation and digital transformation initiatives.

The Service Transformation Consultant will primarily work remotely; however, the Service Transformation Consultant may be required to attend meetings or work sessions in Alberta on reasonable notice. According to that, locals in Alberta are preferred. Time to travel and any associated expenses to and from in-person work location will be at no cost to the Client. Some travel within Alberta may be required to conduct field research and user interviews. The Client will make arrangements for travel for field research and user interview purposes where possible at no cost to the Client. Work must be done within Canada and must be Canadian Citizen to apply.

**Skills**
- Agile, Digital Transformation, Change Management

**Type**
- Contract

**Experience Required/Mandatory Skills**
- Experience working on agile software development and modern, service design based product delivery comparable in size and complexity for a large organization such as state, provincial, or federal government or a private company with 5,000 or more employees or for a startup or small business addressing a complex challenge at scale. (5+ years)
- Experience working with a dedicated public sector central digital office such as the UK Government Digital Service; Australian Digital Transformation Agency; Ontario Digital Service; the Canadian Digital Service; the Digital Service Division; 18F; the US Digital Service; British Columbia Government Digital Experience. Equivalent and relevant experience will be considered but must highlight specific roles in digital public sector work. Simply citing experience working for public sector IT more broadly will not be treated as qualifying. (5+ years)
- Demonstrated experience working on organizational development with a focus on digital transformation comparable in size and complexity for a large organization such as state, provincial, or federal government or a private company with 5,000 or more employees or for a startup or small business addressing a complex challenge at scale. (5+ years)

**Nice To Have Skills**
- Experience in managing projects in a large and complex organization. (5+ years)
- Experience leading an organization through a large scale technology change impacting all levels of the organization. (5+ years)
- Experience preparing and implementing organization-wide strategies and/or mandates on digital and service transformations. (5+ years)
- Experience with advising senior executives and preparing options for organizational design and development to facilitate transformation at scale, such as capability frameworks, toolkits, organizational structures, change management plans and workforce plans. (5+ years)

**Location**
- Edmonton/Remote

**Work Environment**
- 1 year with 1 possible 2-year extension

**Hourly Rate**
- Negotiable

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