Service Transformation Consultant

2 weeks ago

Edmonton, Canada Araga Solution Inc Full time

**Job title : Service Transformation Consultant**

**Location: Remote - Edmonton, Alberta (occasional office visits)**

**Duration: 12 Months (24 Months extension)**

**Must Have**:

- Experience working on agile software development and modern, service design based product delivery comparable in size and complexity for a large organization such as state, provincial, or federal government or a private company with 5,000 or more employees or for a startup or small business addressing a complex challenge at scale.
- Experience working with a dedicated public sector central digital office such as the UK Government Digital Service; Australian Digital Transformation Agency; Ontario Digital Service; the Canadian Digital Service; the Digital Service Division; 18F; the US Digital Service; British Columbia Government Digital Experience. Equivalent and relevant experience will be considered but must highlight specific roles in digital public sector work. Simply citing experience working for public sector IT more broadly will not be treated as qualifying.
- Demonstrated experience working on organizational development with a focus on digital transformation comparable in size and complexity for a large organization such as state, provincial, or federal government or a private company with 5,000 or more employees or for a startup or small business addressing a complex challenge at scale.

**Nice to have**:

- Experience in managing projects in an organization of comparable size and complexity to the Client.
- Experience leading an organization through a large scale technology change impacting all levels of the organization
- Experience preparing and implementing government-wide strategies and/or mandates on digital and service transformations.
- Experience with advising senior executives and preparing options for organizational design and development to facilitate transformation at scale, such as capability frameworks, toolkits, organizational structures, change management plans and workforce plans.

As part of this role, the Province is expanding the client’s digital delivery of services with the view of simplifying and providing better user experiences with interactions with the client.
Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:

- Assess and develop initiatives to grow and cultivate digital capability, capacity, and culture from the perspective of service transformation;
- Advise, coach and lead product and platform teams throughout project lifecycles, from initial discovery and concept to production and continuous improvement. - Advise and coach executive leadership teams on change to enable transformation in areas such as organizational structure, governance, capacity building, policy, infrastructure, and culture;
- Create and present options, frameworks, models, and briefings for senior executives with regards to digital transformation, based on best and emerging practices and principles;

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: $120.00-$130.00 per hour

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

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