Recycling and Waste Centre Manager

**Who We Are**

Emterra Group is a dynamic, growth-oriented, and safety-focused group of companies. organizations have been deemed to be an essential service by providing collection and processing for recycling, organics, and waste that keep our communities clean and safe. With customer service and safety as our focus, we are looking for an energetic and driven employee to support our growing company and play a crucial role in waste diversion and the circular economy. Emterra is proud to be recognized as one of Canada's Greenest Employers, a certified diverse supplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC) and the Canadian Women Business Enterprise National Council (WBE).

**What will you do?**

The Site Manager is responsible for working closely with the Operations Manager to oversee the day-to-day Recycling and Waste Centre operations, including scale, waste handling, and recycling depot operations. This role also monitors compliance with safety and other regulations. Generally, the operation is a near 24 hour per day facility, 363 days of the year.
- Ensure smooth operation of the facility in accordance with the operating contract.
- Ensure the efficient handling of recyclables and waste to maximize production in a safe manner.
- Ensure daily, weekly and monthly preventative maintenance tasks and goals are achieved to ensure safe and efficient operations.
- Establish and achieve budgetary objectives through resourceful and well managed utilization of resources, including labour, equipment, and supplies.
- Oversee up to 25 direct and indirect reports.
- Review and evaluate work to ensure quality, timeliness and adherence to policies and procedures.
- Supervise the implementation, maintenance, and monitoring of processes, procedures and programs to improve safety, productivity, and profitability of the transfer station.
- Understand and analyze the site operating cost (Manpower hours, fuel cost, maintenance, etc) and present to the management a tangible measure to optimize the cost.
- Support Supervisors to ensure that they are optimizing the efficiencies of their respective crews.
- Respond to customer service complaints and work with all employees in order to reduce complaints.
- Ensure high customer service standards are provided to the customers at all times, and resolve any issues or conflicts.
- Manage all related union relations and liaise with front-line employees for site-related safety and operational concerns.
- Attend regular meetings with Metro Vancouver and report and respond to the operation of the facility.
- Lead, conduct and/or attend safety meetings to maintain favourable working relationships among all employees and promote morale, productivity and efficiency; and
- Create and submit daily, weekly and month end reports to senior management.

**What will you bring?**
- Relevant post-secondary education and related work experience are required
- Prior experience in a manager capacity required.
- A good understanding of operational KPI’s.
- Proficient in MS Office suite (Word, Outlook, Excel, PowerPoint);
- A mindset that promotes a positive work environment.
- Strong communication and interpersonal skills and the ability to work well with employees at various levels of the organization.
- Experience in the waste management and recycling industry is an asset; and
- Experience in operational financial management is preferred

**Reasons to Apply, Stay and Grow with Emterra Group**
- Opportunity to be part of one of Canada’s Greenest Employers
- Competitive wages and annual wage increases
- Comprehensive health benefits (drug, dental, vision, LTD, life insurance)
- Employee Assistance Program, paid for by the Company
- Tuition reimbursement program and professional development support
- Be part of an entrepreneurial organization that wants to continue to learn and grow
- Ability to have impact and make change
- Emterra Group is committed to maintaining an equitable, fair, and diverse environment. Any applicants who have a disability or require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status_