Automotive Service Advisor

2 days ago


Markham, Canada My Mechanic Auto & Tire Full time

**Overview**

**Duties**
- Greet customers promptly and professionally, assessing their automotive service needs.
- Communicate effectively with customers regarding vehicle issues, repair options, and service recommendations.
- Utilize upselling techniques to promote additional services or products that enhance vehicle performance and customer satisfaction.
- Prepare detailed service estimates and explain them clearly to customers.
- Coordinate with technicians to ensure timely completion of services while maintaining high-quality standards.
- Handle cash transactions accurately and manage customer accounts effectively.
- Maintain accurate records of customer interactions, service history, and follow-up communications.
- Stay informed about promotions, new products, and industry trends to provide knowledgeable advice to customers.
- Perform administrative duties as required.

**Skills**
- Strong customer service skills with a focus on building rapport and trust with clients.
- Proven ability in upselling and sales techniques to maximize service opportunities.
- Solid mechanical knowledge related to automotive repair processes and terminology.
- Previous experience in a auto repair and maintenance environment is required (minimum 5 years)
- Excellent communication skills, both verbal and written, to convey technical information clearly. **In addition to English MUST be able to speak Mandarin and/or Cantonese.**:

- Ability to handle cash transactions accurately and efficiently.
- A background in mechanics or automotive repair is advantageous for understanding customer needs.
- Adhere to all company policies, procedures and safety standards.

Join our team as an Automotive Service Advisor and contribute to delivering outstanding service that keeps our customers coming back

Pay: $20.00-$30.00 per hour

**Benefits**:

- Flexible schedule
- On-site parking
- Store discount

Work Location: In person



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