Wiichihiituwin Logistics Coordinator

**SUMMARY OF THE POSITION**

Wiichihiituwin is the unit that connects clients to medical and social services that are not provided to the public in Eeyou Istchee. The unit coordinates travel, accommodation, local transportation, meals and appointments for nearly 33,000 client visits (patients and escorts) who need to travel within or outside Eeyou Istchee to receive health, social or specialized off-site services. These can be short
- or long-term services offered at one of our 4 sites of operation: Montréal, Chisasibi, Chibougamau and Val-d’Or, or any other site when requested or necessary. The unit also collaborates with other institutions in the Quebec health system, including in Montréal, Northern Quebec and Rouyn-Noranda.

Reporting to the Wiichihiituwin Logistics Assistant Director, the incumbent will support them in their regional duties of operational and logístical management. They are responsible for planning, organization, coordination, implementation, control, supervision and ongoing assessment and production of reports on all operational and logístical activities. The incumbent is responsible for the management of human, financial, material and information resources related to their sectors of activity for the Val-d’Or and Chibougamau points of service.

SPECIFIC DUTIES

1. Provides ongoing leadership to the employees under their responsibility as well as all activities related to sound human resources management, involving engagement, teamwork and accountability in order to achieve the unit’s objectives while maintaining a respectful and harmonious work environment at Wiichihiituwin’s Val-d’Or and Chibougamau points of service;
2. Helps plan and oversee the organization, coordination, implementation and control of the following activities: planning of client travel, accommodations, meals, transportation and interpretation services for Wiichihiituwin’s Val-d’Or and Chibougamau points of service;
3. Oversees operational evaluation as well as the organization, coordination, implementation and control of support activities for transportation, maintenance and safety services;
4. Ensures that a safe, hygienic environment is maintained for patients or clients and staff;
5. Oversees the continuity of services provided by the Val-d’Or and Chibougamau sites, ensuring that they complement those offered by other services of the organization and other resources within and outside the region;
6. Ensures effective communication and liaison with CMCs, the hospital, youth protection services and the DPSQAs of the region, as required;
7. Conducts assessments and manages computer equipment for Val-d’Or and Chibougamau and ensures that the medical and logístical equipment required for clients is present in the various facilities as well as in land and air transportation, as required;
8. Helps identify what types of services are required for users’ spiritual needs, in accordance with the Miyupimaatisiiun medicine wheel approach.

9. Ensures quality and efficiency of customer service and 1-800 line and management of customer dissatisfaction where applicable;
10. Helps implement and monitor the identification process and tracks quality indicators concerning the services offered to clients;
11. Ensures that the family and other persons important for users are included in the Wiichihiituwin practice process;
12. Exercises decision-making authority and accountability for their field of activity in accordance with the results expected by the Wiichihiituwin unit;
13. Collaborates with management in the planning, organization and control of the activities necessary to achieve the objectives of various projects assigned to them by Wiichihiituwin management;
14. Assists in the implementation of logístical mechanisms intended to enable the sectors of Wiichihiituwin’s Val-d’Or and Chibougamau sites to respond to administrative emergencies at night, during the day, in the evening, on weekends and on statutory holidays;
15. Oversees and monitors policies, norms and standards of Wiichihiituwin’s Val-d’Or and Chibougamau points of service;
16. Ensures that administrative services are provided in accordance with the mission, philosophy, objectives and programs of the Cree Board of Health and Social Services of James Bay and Miyupimaatisiiun, following an interdisciplinary, community-based approach;
17. Helps identify what programs and logístical services the public, communities and the organization may need for Wiichihiituwin’s Val-d’Or and Chibougamau points of service.

**REQUIREMENTS**

**Education and experience**:

- Bachelor’s degree in administration, management or social sciences;
- Three (3) years in a management position at a health care facility or in a similar supervisory management position;
- Relevant change management experience.

**Knowledge and abilities**:

- Knowledge of MSSS services, relevant legislation and regulations, the network and orientations of hospital and medi