Front Desk Agent

2 weeks ago

Thunder Bay, Canada Best Western Plus Norwester Hotel & Conference Centre Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 24 to 48 hours bi-weekly
- Education:

- Expérience:

- **Education**:

- Secondary (high) school graduation certificate
- ** Work setting**:

- Urban area
- Hotel, motel, resort
- Resort
- ** Tasks**:

- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Work with mínimal supervision
- ** Computer and technology knowledge**:

- Multi-line switchboard
- Central reservation system (CRS)
- Spreadsheet
- Internet
- ** Sales experience**:

- Hotel and convention services
- ** Security and safety**:

- Bondable
- Criminal record check
- ** Transportation/travel information**:

- Own transportation
- Valid driver's licence
- Public transportation is not available
- Driver's abstract
- ** Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- ** Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- ** Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
- What is your current field of study?
- ** Experience**:

- 2 years to less than 3 years
- ** Other benefits**:

- Free parking available
- Other benefits

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