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Back Order Support Management

2 weeks ago

Edmonton, Canada Air Liquide Full time

**How will you CONTRIBUTE and GROW?**:
This position involves ensuring an excellent level of service to distributors, based on continuous monitoring of their orders and maintaining their order This position involves ensuring an excellent level of service to designated customers, based on continuous monitoring of their orders and maintaining their order process through to delivery and invoicing. He/she interacts with the CEC, Admin, Logistics and Production departments to ensure that distributors' regular and punctual needs are met. The incumbent acts as an ambassador for these major accounts in all internal and external matters.

**Customer satisfaction**: Identifies process gaps between ALC and each major account, identifies possible solutions and acts as a change agent for internal and external parties.

**Process improvement**:Contributes to the process of revising production and inventory targets by providing distributor forecasts. Participates in continuous process improvement initiatives as a representative of distributor needs.

**Promotes safety**:Implements the safety action plan for distributors, which is shared with him by Logistics. Participates in certain customer audits and shares in them.

**__________**:
**Are you a MATCH?**:
**REQUIRED QUALIFICATIONS**:

- Diploma: DEC in administration, operations management, logistics, business services. Any relevant experience will be considered.
- Training: Knowledge and training in welding products an asset, transportation of hazardous materials, team supervision.
- Knowledge: Computer systems, MS Office, G suite, Oracle (An asset) bilingualism, oral and written.
- 5 years' experience in customer service and/or distribution sales and/or logistics.
- May be required to work in the production plant. Willing to travel sporadically to attend regular meetings with designated accounts.

**OTHER COMPETENCIES**

**Technical skills**:Masters the concepts, tools and methods related to his/her work. Meets the professional requirements of his/her field of activity. Keeps abreast of developments in his/her field.
**Planning skills**:Demonstrates a high level of mastery of priority management.
Defines service level and customer satisfaction objectives and ways of achieving them. Identifies necessary resources. Anticipates future situations and establishes action plans. Allocates and uses available resources effectively. Acts on plans and sets priorities. Uses work methods, systems and tools effectively.
**Team spirit**:Shares knowledge and experience. Collaborates and makes self available. Listens, informs and considers the needs, ideas and opinions of others.
**Self-control**:Remains calm and effective in conflict or crisis situations. Solves problems effectively, without causing concern to others. Reacts positively to major changes.
**Leadership**:Positively influences others. Easily obtains the cooperation of others. Interested in people as much as results.
**Coaching skills**:Sets performance criteria. Finds solutions to problems, in consultation with team members. Understands and listens to the concerns of team members and support teams. Expresses ideas clearly, in appropriate language.

**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.