Order Desk
5 days ago
**Job Summary**
**Duties**
- Process customer orders accurately and efficiently through the company’s order management system.
- Analyze customer needs and provide tailored solutions to enhance their experience.
- Maintain accurate records of orders, customer interactions, and feedback in the database.
- Collaborate with sales teams to identify upselling opportunities during customer interactions.
- Ensure timely follow-up on pending orders and coordinate with relevant departments for order fulfillment.
- Work hours between 11-5 each weekday. (This may vary to FT hours with notice)
- Benefit plan is 50/50 shared between employee and employer after completing (3 three) months of employment.
**Requirements**:
- Proven experience in a similar administrative or sales support role is preferred.
- Strong data entry skills with a high level of accuracy and attention to detail.
- Excellent phone etiquette and communication skills in English.
- Ability to analyze information quickly and make informed decisions based on customer needs.
- Experience in upselling products or services is a plus.
- Strong organizational skills with the ability to manage multiple tasks simultaneously while meeting deadlines.
**Job Types**: Part-time, Permanent
Pay: $17.00-$19.00 per hour
Expected hours: 6 per week
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Wellness program
Flexible language requirement:
- English not required
- French not required
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (required)
Work Location: In person
Application deadline: 2025-01-30
Expected start date: 2025-02-03
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