Order Desk

2 weeks ago

Edmonton, Canada Royal Delivery Services Ltd Full time

**Job Summary**

**Duties**
- Process customer orders accurately and efficiently through the company’s order management system.
- Analyze customer needs and provide tailored solutions to enhance their experience.
- Maintain accurate records of orders, customer interactions, and feedback in the database.
- Collaborate with sales teams to identify upselling opportunities during customer interactions.
- Ensure timely follow-up on pending orders and coordinate with relevant departments for order fulfillment.
- Work hours between 11-5 each weekday. (This may vary to FT hours with notice)
- Benefit plan is 50/50 shared between employee and employer after completing (3 three) months of employment.

**Requirements**:

- Proven experience in a similar administrative or sales support role is preferred.
- Strong data entry skills with a high level of accuracy and attention to detail.
- Excellent phone etiquette and communication skills in English.
- Ability to analyze information quickly and make informed decisions based on customer needs.
- Experience in upselling products or services is a plus.
- Strong organizational skills with the ability to manage multiple tasks simultaneously while meeting deadlines.

**Job Types**: Part-time, Permanent

Pay: $17.00-$19.00 per hour

Expected hours: 6 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Wellness program

Flexible language requirement:

- English not required
- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person

Application deadline: 2025-01-30
Expected start date: 2025-02-03

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