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Operations Supervisor

2 weeks ago

Wingham, Canada Montgomery Bus Lines Full time

**Operations Supervisor**

**Location: Wingham, ON**

Montgomery Bus Lines has an exciting new opportunity for an Operations Supervisor. This position is expected to lead and mentor employees in Wingham, Walkerton and surrounding areas. The Supervisor also maintains a professional relationship with other staff members, schools, school boards, and drivers. This position is accountable for supervising drivers, as well as other duties as assigned.

**Principal Duties and Responsibilities**
- Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set forth in the handbook and policies and procedures manual
- Process time-off requests
- Ensure school routes are covered in an efficient and fair manner
- Set up and input data accurately for driver payroll
- Assist in answering public and driver inquiries and find solutions to concerns
- Responsible for the daily dispatching of drivers
- Administrative duties (such as payroll, filing, and reports); ensure all required paperwork is completed in an accurate and timely manner
- Create/improve existing operations systems
- Stay up to date with the status of the yard’s fleet; work with maintenance to ensure that all units are maintained in a timely manner and input unit data
- Keep appropriate staff informed of any major issues, changes, concerns, etc.
- Manage, supervise and direct personnel
- Handle public and driver inquiries, negative or complimentary, demonstrating empathy and professionalism

**Knowledge and Skills Required**
- Operations and supervisory experience considered an asset
- Map reading skills, specifically road systems, locations of schools, and major attractions
- Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy
- Conflict resolution
- Knowledge and understanding of company policies/procedures
- Expertise in organizational planning and problem solving
- Proficiency with Microsoft Office

**Hours**

The shift for this position is Monday - Friday, within the hours of 6:00 am - 6:00 pm (start and end time will vary depending on needs). There is also an after-hours on-call requirement for this position.

**Salary**

$40,000 - $45,000 annually