Customer Support

6 days ago


Concord, Canada CG Technologies Corp. Full time

Join our team as a Customer Support Specialist and become a crucial part of our organization's success. In this role, you'll have the opportunity to make a real impact on the day-to-day operations of the company by providing outstanding support to our customers.

You'll be the first point of contact for IT-related inquiries and will document and assign support requests to internal resources. You'll also have the chance to improve our customer relationships by by keeping end-users informed and up to date on the progress of their support requests.

To be successful in this role, you'll need to be highly organized, customer-focused, and possess strong multitasking skills. You should also be comfortable with a fast-paced, high-pressure work environment and be able to work well under pressure.

In return for your hard work and dedication, we offer a supportive and inclusive work environment, opportunities for career growth, and a comprehensive benefits package. If you're passionate about technology and enjoy helping others, this is the role for you
- Has excellent written and verbal communication skills
- Has the ability to work independently and unsupervised
- A customer service mindset
- Strong scheduling, coordination, and follow-up skills
- Highly organized and detail-oriented
- Outgoing personality with exceptional interpersonal skills and the ability to build rapport with customers and internal staff
- Strong time-management and multitasking skills
- Self-starter who takes ownership of all tasks
- Experience with Microsoft Office Applications
- Computer/IT Savy

**Nice to have**:

- Office 365 or Active Directory account management experience
- CompTIA A+ certification

**Responsibilities include**:

- Qualify client issues and open support tickets
- Communicates with customer to accurately and concisely document customer requirements
- Prioritize and document support issues within support tickets
- Triage support request
- Align support requests to applicable internal resources and assign tickets
- Verify access requests
- Support ticket follow up with clients and internal resources
- Monitor internal resource schedules to ensure prompt time entry/completion of support requests
- Own tickets to ensure processes are followed, communication is through, documentation is accurate, and tickets are closed out in within appropriate SLA
- Assist in maintaining client and internal documentation

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Weekend availability

Work Location: One location



  • Concord, Canada CG Technologies Corp. Full time

    Join our team as an IT Customer Support Specialist and become a crucial part of our organization's success. In this role, you'll have the opportunity to make a real impact on the day-to-day operations of the company by providing outstanding support to our customers. You'll be the first point of contact for IT-related inquiries and will assign support...


  • Concord, Canada Northern Fitness Full time

    At **Northern Fitness**, we believe that everyone deserves access to quality fitness solutions. As one of Canada’s fastest-growing fitness equipment providers, we help individuals and organizations build stronger, healthier lifestyles—one product and one experience at a time. From our expert-curated gear to our passionate team, we’re committed to...


  • Concord, Canada Northern Fitness Full time

    **About Northern Fitness** At **Northern Fitness**, we believe health and wellness should be accessible to everyone. As one of Canada's fastest-growing fitness equipment providers, we are committed to helping people live stronger, healthier lives—whether they're setting up a home gym or outfitting a commercial facility. With a passionate team,...


  • Concord, Canada Mirion Technologies Full time

    **Job Summary**: The Customer Care Specialist is responsible for order processing for factory, distributed goods and service orders. This is a hands-on role requiring active participation in the day-to-day activities of the department. They will liaison with the Sales Account Managers and Field Support Specialists on a day to day basis as well as other...


  • Concord, Canada Grafton Apparel Full time

    At Grafton Apparel, **WE believe every man deserves to look great.**We fit your body. We fit your budget. We fit your style. We fit you with the **confidence** you get when you look and **feel great**. We do this by: Working Hard Making it easy Keeping it real Having fun - This is a 12-month Maternity leave contract - Working 37.5 hours each week - Must...


  • Concord, Canada Northern Fitness Full time

    At **Northern Fitness**, we believe that everyone deserves access to quality fitness solutions. As one of Canada’s fastest-growing fitness equipment providers, we help individuals and organizations build stronger, healthier lifestyles—one product and one experience at a time. From our expert-curated gear to our passionate team, we’re committed to...


  • Concord, Canada Northern Fitness Full time

    **About Northern Fitness** At Northern Fitness, we’re redefining what it means to deliver a Signature Customer Experience. Through proactive communication and world-class resolution, we aim to turn every interaction into a moment of positive brand advocacy. We're passionate about helping our customers live healthier, more active lives—and we want every...


  • Concord, Canada Memofix Full time

    As a Customer Support Representative (CSR) employee you will be responsible for daily customer service management. Your duties will include, but are not limited, to the following: - Communicate with customers on repair time frames, status updates, and information requests. - Collaborate with technical & logistics teams on repair commitments, and the meeting...


  • Concord, Canada Toromont CAT Full time

    Job Title: Customer Support After Hours Specialist Reference Number: TCQ-22-9748 Division: Heavy Equipment Job City: Concord Province: Ontario Site: Position Status: Permanent, Full time Work Shift: Days Work Schedule: Length of Assignment: Job description: The Customer Support Specialist (After Hours) plays a vital position in ensuring customers are...

  • Customs Analyst

    52 minutes ago


    Concord, Canada TCAT Div of Toromont Industries Ltd Full time

    The **Customs Analyst** will be a contributing resource at Toromont CAT for all customs and brokerage issues. This includes managing daily release and reporting activities for Canada and US Customs, compliance and maintenance activities for HS tariff classification of parts and vendor databases Descartes ITMR4 system. **As a **Customs Analyst, **YOU will...