Customer Support

6 days ago


Concord, Canada CG Technologies Corp. Full time

Join our team as a Customer Support Specialist and become a crucial part of our organization's success. In this role, you'll have the opportunity to make a real impact on the day-to-day operations of the company by providing outstanding support to our customers.

You'll be the first point of contact for IT-related inquiries and will document and assign support requests to internal resources. You'll also have the chance to improve our customer relationships by by keeping end-users informed and up to date on the progress of their support requests.

To be successful in this role, you'll need to be highly organized, customer-focused, and possess strong multitasking skills. You should also be comfortable with a fast-paced, high-pressure work environment and be able to work well under pressure.

In return for your hard work and dedication, we offer a supportive and inclusive work environment, opportunities for career growth, and a comprehensive benefits package. If you're passionate about technology and enjoy helping others, this is the role for you
- Has excellent written and verbal communication skills
- Has the ability to work independently and unsupervised
- A customer service mindset
- Strong scheduling, coordination, and follow-up skills
- Highly organized and detail-oriented
- Outgoing personality with exceptional interpersonal skills and the ability to build rapport with customers and internal staff
- Strong time-management and multitasking skills
- Self-starter who takes ownership of all tasks
- Experience with Microsoft Office Applications
- Computer/IT Savy

**Nice to have**:

- Office 365 or Active Directory account management experience
- CompTIA A+ certification

**Responsibilities include**:

- Qualify client issues and open support tickets
- Communicates with customer to accurately and concisely document customer requirements
- Prioritize and document support issues within support tickets
- Triage support request
- Align support requests to applicable internal resources and assign tickets
- Verify access requests
- Support ticket follow up with clients and internal resources
- Monitor internal resource schedules to ensure prompt time entry/completion of support requests
- Own tickets to ensure processes are followed, communication is through, documentation is accurate, and tickets are closed out in within appropriate SLA
- Assist in maintaining client and internal documentation

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Weekend availability

Work Location: One location



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