Collections Representative

Overview: Collections Representative position is responsible for supporting the company’s global collections and credit risk management to ensure compliance with corporate policies and procedures. - This is a hands-on position that requires the individual to be able to multi-task in a fast-paced environment with effective communication. - This individual performs accurately, and in timely manner, routine to complex collection activities related to past due accounts, AR inquiries, etc. **Responsibilities**: - Manage all outstanding balances for customers and obtain payments. - Determines the most effective and economical means of collection for each account; applies standard due diligence practices to collect monies owed in accordance with departmental practices. - Administer all collections according to required policies and procedures and perform all credit functions and assist customers in obtaining any missing documentation as requested (invoices/statements) - Maintain records of all collection accounts by reviewing aged trial balance on a weekly basis and collecting on the highest outstanding balance/oldest outstanding accounts to reduce delinquency and bad debt. - Ensures unapplied payments and credits are applied timely and correctly to customer accounts after communication with the customer - (Integrity of customer statements) - Resolve customer disputes in a timely manner - Process and review account adjustments, resolve client discrepancies and short payments. - Advises debtor with past due accounts of proper payment schedules and the principles of credit standings. - Work closely with other departments, including sales, to address customer questions and resolve customer issues to ensure ultimately timely collections. - Responsible for manually releasing account service holds for accounts in good standing. - Responsible for monitoring and maintaining assigned accounts - customer calls, account adjustments, customer reconciliations and processing journal entries etc - Provide exemplary customer service regarding collection issues, by following internal quality standards set by the organization. - Escalate for management support any payment issues with customers if a dispute cannot be resolved. (payment plans) Recommends accounts to be turned over to collection agencies or for litigation - prepares report of historical data to substantiate action to be taken. Qualifications: - Excellent oral and written communication skills. - Post-secondary degree and/or completion of community college courses in accounting related field. - 2-5 years of previous work experience as collections representative. - ERP Accounting systems (2 years SAP and high radius experience preferred). KM About Us: Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. **Au sujet de Konica Minolta** Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transform