Collections Representative

**About Us**:
Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

**Job Overview**:
Manage assigned list of past due accounts from first day delinquency to final resolution. Work to establish an outcome that will cure delinquency by collecting past due amounts in a professional and courteous manner with specific emphasis of fulfilling the company value of maintaining and building Customer Focus. Accounts are to be followed up on at a minimum of three days. Special attention must be applied to special risk accounts that represent significant exposure to the company.

**Responsibilities**:

- Work the queue properly and ensure the proper individuals are informed of issues when needed. Make sure accounts are followed up on within the proper time frame until final resolution. Ensure high-risk accounts are monitored and are escalated when needed. Gather facts and info on accounts and make sure to properly analyze the info to ensure we are providing the proper solutions to customers (60%)
- Complete paperwork and other action items as required to process account extensions, rewrites, bailiff assignments and closures as related to repossessed accounts. (25%)
- Provide support to other team members in the department and communicate/work with other departments to resolve matters. (10%)
- Working with Team Leader and other team members to improve on existing processes, and uncover ways to more efficiently manage the department. Completion of internal control audit and monthly reconciliation of internal reports. (5%)

**Qualifications**
- This position requires a minimum of 3 years of overall work experience. Preferred experience includes: Business-General ; Collections; Customer Service; Compliance.

**Education**:
Bachelor's Degree is required. Recommended majors include:

- Accounting
- Finance
- Business Administration

**Skills**:

- Language skills
- French (Canadian)
- PC skills
- Microsoft Office

**NOTE**: It is a condition of employment that applicants be fully vaccinated against Covid 19. We will accommodate those who cannot be vaccinated for human rights reasons, up to the point of undue hardship.

**Salary**: $45,000.00-$52,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Customer service: 2 years (required)
- collections: 1 year (required)

Work Location: Hybrid remote in Mississauga, ON L4W 0A5