Bilingual Claims

1 day ago

Markham, Canada Mobis Parts Canada Corporation Full time

MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry focusing on the distribution of parts for Hyundai Motor Company and Kia Motors. Through collaboration, ingenuity and a promise to provide safety and happiness to our customers, we are committed to constant evolution and the development of a variety of cutting edge technologies. In approximately 40 countries worldwide, headquartered in Seoul, Korea, we have expanded our presence in Canada. Globally, MOBIS encourages individuals to take on new challenges and drive innovation. We strive to maintain a global competitive edge, based on product quality and customer value. In 2016, MPCA transitioned to a newly built 550,000 sq. ft. facility located in Markham, ON (Canada) and we are building another new facility in Calgary, ON, in 2023. You will be joining us at a very exciting time as we build the foundation for our future. Reporting to the Claims & Inventory Control Supervisor, the Bilingual Claims & Quality Assurance Administrator supports the dealers in all functions related to parts orders, inquiries and returns. KEY ACCOUNTABILITIES - ** Claims Management**:- Investigate discrepancies and coordinate with relevant departments to resolve issues. - Process and evaluate claims to ensure timely and accurate resolution. - Maintain detailed records of claims, approvals, and rejections in the system. - Ensure compliance with industry regulations and company policies in all claim handling activities. - Answer customer requests and questions effectively and accurately to maintain high standards of customer service excellence - ** Quality Assurance**: - Respond to all internal inquiries and investigate defective or labelling issues - Initiate and monitor claims to suppliers - Identify areas for improvement in claims processes and propose corrective actions - Implement and monitor quality control processes for claims management. - Assess packaging concerns and recommend changes to prevent damage. - Review and audit Supplier claims data for accuracy, completeness, and compliance.- Develop and maintain documentation related to quality assurance policies and procedures. - ** Collaboration & Reporting**: - Work closely with cross-functional teams including customer service, finance, and Parts Distribution Centre. - Prepare regular reports on claims performance, trends, and quality metrics. - Communicate any potential risks, irregularities, or non-compliance issues to management. REQUIRED COMPETENCIES - Minimum 3 years experience in a customer service and/or call centre role - Experience in automotive industry is an asset - Bilingual English/French a definite requirement - Proficient in MS Office software with an emphasis on Word and Excel - Strong attention to detail and problem solving skills - Must be team oriented and customer service focused - Solid organization and time management skills - Excellent communication skills You'll Get in Return - A flexible, collaborative, dynamic, and fast-paced work environment with an award-winning employer - Many opportunities for personal and professional development - Opportunities to participate in exciting company events - You and your family get amazing rates on our cars - Competitive employer paid benefits and compensation package including company matched RRSP - And much, much more

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