Property Claims Supervisor, Full-time, Hybrid

Company:
ClaimsPro LP

Property Claims Supervisor, Full-Time, Hybrid (Markham, ON)

Why should you consider a career with ClaimsPro? We are proud of our people, and it shows:
- You will be part of a team of over 700 independent adjusters from across Canada.- Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.- You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.- You will be supported by experienced local claims support, centralized after hours support, and dictation services.- Your workload is balanced and is driven by senior executives and business development staff from coast to coast.- You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.- Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit

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The Property Claims Supervisor will actively manage the day to day Adjusting Team composed of Property desktop adjusters. This position involves leading and managing staff within our National Accounts business division with respect to quality and customer service excellence, training and development, and technical support. This role is critical in ensuring the delivery of quality adjusting services while supporting the growth and development of the unit. The supervisor will also be required to manage production targets and quality targets as needed to support the department’s goals.

Key Job Responsibilities:
- Meet or exceed service level agreements for our Personal Lines and Commercial Clients.- Create a high-performance work environment- Support achievement of financial and production targets through management of KPIs such as abeyance, cycle time, adjuster billings, claims response times, and interim and final billings- Completion of quality assurance reviews to ensure quality standards are met- Weekly review of the operational dashboard KPI targets- Responsible for handling escalated complaints to ensure resolution reached- Provide leadership, guidance and mentoring to direct reports to achieve their full potential- Act in a consultative and advisory capacity on claims matters and technical issues- Individual meetings with adjuster for approval of denials and settlements above the adjusters’ authority- Participate in the recruitment, selection and performance management of staff- This position will report directly to the Claims Manager, National Accounts

Qualifications & Experience:
- University degree or combination of education and equivalent business experience- CIP Designation or working towards completion (must have relevant CIP courses needed for Adjuster license qualification)- Minimum of 7 years’ experience in Personal Lines and Commercial Property claims adjusting- Prior Supervisory experience an asset- Fully licensed as an Adjuster in Ontario and multiple provincial jurisdictions except Quebec, OR has the ability to be licensed as an Adjuster in Ontario and multiple provincial jurisdictions except Quebec- Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner- Demonstrated leadership in training and mentoring junior staff and creating a career path- Strong computer skills including working knowledge of Microsoft Office Suite and an ability to learn new technical systems including Client claims systems- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner- Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations- Bilingual is an asset

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