Bilingual Customer Service Representative

2 weeks ago

Markham, Canada Pacific Smoke International Inc Full time

**Pacific Smoke International** is Canada’s leading distributor of electronic vaporizers and manufacturer of award-winning e-liquids. Our goal is to empower people nationwide to quit smoking and make the switch to a safer alternative to combustible cigarettes. We are a young, thriving company, located in Markham and we are seeking a passionate Customer Service Representative to join our Customer Service team. Take part in joining an exciting career in a booming industry**Company Values**:

- We are seeking to attract staff who share and demonstrate our values, which focus on eliminating combustible cigarettes from the world by empowering people to quit smoking and switch to safer alternative that improves their lifestyle choices. Our core values are:

- **Judgement, Curiosity, Agility, Results, Accountability, Teamwork**Position**:

- Shift: Monday - Friday (9:30 am - 5:30 pm) Your typical working schedule will be 40 hours per week- Type: Permanent Full-time- ResponsibilitiesEnsure positive client experiences by answering any customer inquiries in a timely and efficient mannerResolve client's concerns and identify root causes of issues/dissatisfaction for future improvements
- Processes orders, returns, credits, purchase, and issue invoice orders into the company ERP system
- Keep records of customer interactions, and make adjustments to customers’ account; build sustainable relationships of trust through open and interactive communication
- Collaborate with various departments and external vendors to ensure customer satisfaction and maximize productivity-
- Process and file warranty claims, including a validation process to evaluate warranty claims and process into company ERP system
- Other responsibilities assigned by Manager**Skills & Abilities**
- 1-2 years of work experience in a customer-oriented role is an asset
- Strong communication skills (written and verbal)
- Bilingualism (English and French) is required
- Post-Secondary education is an asset
- Experience working in an industrial environment/distribution firms using an ERP System is an asset
- Outgoing personality, detail-oriented and strong judgment, tact, and diplomacy to handle difficult or challenging clients over the phone
- Customer Focused: able to meet and exceed the needs of customers by delivering high-quality service. Able to establish and maintain an effective relationship with customers and gain their trust and respect
- Thrive in a fast-paced start-up environment. Naturally curious; you love learning and improving yourself
- Proactive problem solving and situational analysis
- Goal oriented with good time management and organizational skills
- Basic computer skills (Microsoft Excel and Word)
- Ability to multi-task, prioritize, and manage time effectively

**The Rewards**:
**Learning budget for ongoing learning and development opportunities (courses, books, etc.)**Competitive total compensation package - including annual performance bonus**Group Benefits Program starting from day one of employment**Three**
**weeks vacation**
**per year on joining**Excellent work culture - Awarded for top performers and employee tenure**

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