IT Support Analyst

1 day ago

Dartmouth, Canada Parts for Trucks Full time

Parts for Trucks has been an industry leader serving the transportation industry for over 100 years. With operations coast to coast, we understand the importance of a robust IT infrastructure. We are seeking an experienced IT Support Analyst / Team Lead to guide our talented team in providing exceptional technical support to our internal stakeholders. If you are a proactive and motivated individual with leadership skills, this could be the perfect opportunity for you.

Reporting to the IT Manager, the IT Support Analyst / Team Lead will play a key role in guiding our IT support team. You will be responsible for ensuring the team delivers high-quality technical assistance to end-users, resolving complex issues, and maintaining a robust and efficient IT infrastructure.

**Details**:

- Lead and mentor a team of IT Support Analysts to ensure a high level of performance and customer satisfaction.
- Implement and oversee problem management processes to identify and address recurring technical issues systematically.
- Manage escalations from the service desk, ensuring timely and effective resolution and customer communication.
- Utilize monitoring tools to proactively identify and resolve potential IT issues before they impact end-users.
- Work with the IT Manager to develop and foster a service desk culture that meets and exceeds performance metrics and builds continuous improvement.
- Diagnose and resolve hardware and software issues, ensuring timely and effective solutions.
- Install, configure, and maintain computer systems, software, and peripherals.
- Collaborate with other IT team members to escalate and resolve complex technical issues.
- Assist in the development and maintenance of IT documentation, including knowledge base articles.
- Educate end-users on basic technology usage and best practices.
- Stay up to date with the latest technology trends and actively seek opportunities for professional development.

**Requirements**:

- Post-Secondary Diploma or Degree in IT, Computer Science, or related field.
- Proven experience in providing technical support in a professional setting.
- Strong knowledge of Windows operating systems.
- Familiarity with networking concepts and protocols.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Previous leadership or team lead experience is preferred.
- Experience with monitoring tools.
- Familiarity with service desk ticket metrics and reporting.
- Ability to effectively manage escalations and prioritize tasks.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

We offer a competitive compensation package, including group benefits and a retirement savings plan, employee assistance program, and stable employment. Wages are commensurate with qualifications and experience.

Parts for Trucks is an equal opportunity employer. We value a diverse and inclusive workplace and are committed to equitable hiring practices.

Join our dynamic team and lead our IT support efforts to new heights at Parts for Trucks. If you thrive in a leadership role and are passionate about technology, we want to hear from you

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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