Remote Client Success Manager

2 weeks ago

St Catharines, Canada OutboundPro Full time

Are you a results-driven professional with a knack for client success, sales, and leadership? Do you thrive in a growth-driven, entrepreneurial environment? If so, this is the opportunity for you **OutboundPro, in collaboration with Pinpoint Scaling**, is seeking a **Remote** **Client Success Manager (CSM)** to join a thriving team that’s transforming MedSpa clinics across the US and Canada.

**Role Overview**:
As a Remote Client Success Manager, you will serve as a key link between **Pinpoint Scaling (OutboundPro's MedSpa clinics partner)** and its clients. Your mission? To ensure client satisfaction, deliver exceptional results, and drive revenue growth through upsells and retention.

You’ll manage a portfolio of 40-50+ clients and work with an in-house team, including media buyers, tech support, and sales professionals, to provide seamless service. This isn’t just a job; it’s an opportunity to grow your career while helping MedSpa clinics thrive.

**Key Responsibilities**:

- **Client Management**: Onboard and launch new clients, hold bi-weekly strategy calls, and ensure seamless communication via Slack.
- **Retention & Upselling**: Proactively reduce churn, upsell additional services, and generate client referrals and reviews.
- **Account Growth**: Collaborate with media buyers and project managers to exceed client expectations and deliver measurable results.
- **Leadership & Strategy**: Lead client accounts as if they’re your own business within the organization.
- **Sales-Oriented Approach**: Re-sell clients on their partnership with Pinpoint Scaling and continuously seed the vision for long-term growth.

**What We’re Looking For**:

- Results-driven with a **producer mentality** and extensive sales experience.
- Skilled in leadership, coaching, and building lasting client relationships.
- Entrepreneurial at heart, thriving in a role where you’re running your own business within a larger team.
- Committed to personal and professional growth, with a passion for delivering top-notch client results.

**Why Join Us?**
- **Growth-Oriented Culture**: Empowering, collaborative team environment with a focus on health, wellness, and professional development.
- **Aligned Values**: Extreme ownership, thinking outside the box, relentless action, and better-than-yesterday mentality.
- **Impact-Driven Mission**: Be part of a company that’s transforming the MedSpa industry while making a meaningful difference in clients’ lives.

**Application Process**:
2. Once we receive your video, we will invite qualified applicants to an interview
3. Top Applicants will have an opportunity to complete a test project to demonstrate their skills

Pay: $5,000.00-$7,000.00 per month

Additional pay:

- Commission pay

**Benefits**:

- Paid time off
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: Hybrid remote in St. Catharines, ON L2R 7E8

Expected start date: 2024-12-02

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