Program Coordinator

**Ballad Group**

Ballad’s Training Division is hiring a **Program Coordinator;** the lead role for our Red Deer Work Employment Readiness and Connections Program.

We know that’s a mouth full, so you can call it the WERC program. We invite those who love working as a program coordinator and career counsellor with extraordinary organizational and leadership skills to join our team.

But who is Ballad Group? Well, our training programs have built capacity in diverse areas including entrepreneurship, insurance, information and computer technology, construction, French language acquisition, hospitality, supply chain management, and more. We have delivered unique training programs for a variety of organizations, Indigenous Communities and on behalf of the Ministry of Jobs, Economy and Northern Development and Ministry of Seniors, Community & Social Services and Social Development Canada.

But what about the WERC program? Well, the goal of the WERC program is to develop and administer individually focused direct skill enhancement training and job placement to enable multi-barriered Albertans find and maintain employment.

**The Opportunity**

As the internal central resource for the program, the **Program Coordinator** will utilize excellent judgment to develop credible and meaningful relationships with program participants and collaborate with program team members to ensure program delivery success Excellent communication skills, prioritization, and organization will be a necessity for this role.

This position is in Red Deer and will work out of Ballad’s Red Deer Training Centre. This position works closely with and reports to Ballad’s Senior Program Advisor.

**Key Responsibilities**

**Program Coordination**:

- Lead all program team members to success by ensuring Right Person Right Seat
- Organize team meetings that focus on program team and participant success
- Performance manage program team members

**Program Development**:

- Lead program team members to ensure consistency and develop new program material for classroom instruction
- Ensure all instructional all materials and activities are relevant and align with WERC and industry standards
- Assess, recruit, and lead the intake process for qualified program participants

**Program Delivery**:

- Lead the customization of WERC workshops for in-class and on-site work simulation
- Generate, foster, and maintain professional contacts within the Red Deer community with the focus on recruitment, job placement and participant success
- Professionally liaise with internal staff & external clients
- Creatively find solutions to ensure participant success

**Program Reporting**:

- Prepare and submit required program reports to the Program Advisor
- Follow Mobius standards for accurately and efficiently reporting

**Business Development**
- Positively represent the program to Ballad staff and sector stakeholders
- Promote program activities internally and externally through positive communication
- Actively seek out positive solutions to solve challenges amongst staff, participants, and partners.
- Actively seek out external events to support recruitment, work experience and job placement opportunities

**Support Work**
- Service orientation and scheduling of appointments
- Workshop facilitation and delivery
- Connecting students with employers for various employment experiences and job placements
- Active service management of clients to ensure success
- Administration including maintenance of participant files, data entry, responding to incoming inquiries, preparation of materials
- Other duties that may arise from time to time and as may be assigned

**Experience**

The position requires the following skills, experiences and abilities:
A professional with proven experience collaborating with unemployed individuals and groups, building and maintaining relationships with staff and external community members, and recruiting participants from Grande Prairie and area.
- Relevant post-secondary diploma or degree
- 3 to 5 years’ experience working in program coordination in workforce developoment, non-profit or relevant industry.
- 3 to 5 years experience leading teams and having direct reports
- Prior experience in placement and/or building customer relationships is preferred (an equivalent combination of education and professional experience will be considered)
- Experience with pre-employment strategies and knowledge of the local labour market are considered assets
- Highly engaged with the Red Deer community and agencies will be considered an asset but not required
- Public speaking or group facilitation within a formal environment or on the job required.
- Proven intermediate skill level in Microsoft Office and online database tools (Word, Outlook, PowerPoint, Excel)
- Proven intermediate skill level working in online database tools
- Exemplary verbal and written communication skills
- A genuine desire to build relationships with various population g