Information Technology Technician

2 weeks ago


Oakville, Canada Binarium Corp Full time

**Overview**

**Duties**
- Provide exceptional help desk support to end-users, addressing technical issues related to hardware and software.
- Utilize ServiceNow and Remedy systems for tracking and managing service requests.
- Troubleshoot and resolve issues related to MacOS, computer hardware, and networking.
- Assist with the configuration and maintenance of firewalls and network security protocols.
- Collaborate with team members to enhance IT processes and improve customer service experiences.
- Document all support interactions accurately in the ticketing system for future reference.
- Conduct routine maintenance checks on IT equipment to ensure optimal performance.
- Stay updated on emerging technologies to provide informed recommendations for system improvements.

**Requirements**:

- Proven experience in a help desk or technical support role, demonstrating strong customer service skills.
- Proficiency in computer networking concepts and practices.
- Familiarity with software troubleshooting techniques across various platforms, including MacOS.
- Knowledge of computer hardware components and their functionality.
- Experience with IT service management tools such as ServiceNow or Remedy is highly desirable.
- Strong problem-solving abilities with attention to detail.
- Excellent communication skills, both written and verbal, to effectively interact with users at all levels.
- Ability to work independently as well as part of a collaborative team environment.

Join us in delivering exceptional IT solutions that empower our organization

**Job Type**: Fixed term contract
Contract length: 6 months

Pay: $17.49-$20.00 per hour

Expected hours: 20 - 32 per week

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- IT support: 2 years (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: Hybrid remote in Oakville, ON L6H 6X7

Expected start date: 2025-01-27



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