Information Technology

2 days ago

Oakville, Canada NSPR IT Services & Solutions Full time

Education:

- Expérience:

- **Education**:

- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- ** Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- ** Computer and technology knowledge**:

- Information Technology Infrastructure Library (ITIL)
- Linux
- ** Experience**:

- 3 years to less than 5 years
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 hours per week

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