Service Technician

**Requisition ID**:171248

**Job Level**:Entry Level

**Home District/Group**: DHO Information Technology Group

**Department**:Technology Group

**Market**:Corporate Home Office

**Employment Type**:Full Time

**POSITION OVERVIEW**:
The Service Technician will have responsibilities for repair, imaging, configuration, and deployment of physical desktop and laptop devices. This position will be required to maintain physical inventory, escalate issues as they are encountered, and troubleshoot basic hardware issues on laptop and desktop PC’s. This position will report to the KTG Depot supervisor within the Kiewit Technology Group Operations organization.

**DISTRICT OVERVIEW**:

- Kiewit Technology Group (KTG) builds solutions to enable and support a $12.5 billion company. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys technology solutions to the field and home office departments that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses systems and tools that manage every part of Kiewit’s business and lifecycle of a project to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. When you join KTG, you will make an impact on the critical work we do every day.**LOCATION**:
This position is based in our office at 1425 N. Service Road, Oakville, ON L6H1A7

**RESPONSIBILITIES**:

- Follow all documented procedures related to PC imaging and repair.
- Identify and troubleshoot basic hardware issues.
- Manage, track, and reconcile inventory.
- Manage and prioritize multiple related projects, including troubleshooting, operations and maintenance.
- Attention to detail as it relates to software and hardware requests.
- Create and maintain technical and procedural standards documentation.
- Engage in appropriate escalation management activities.
- Proactively seek opportunities for continuous improvement within the team and department and act upon findings to initiate improvements, presenting ideas persuasively to gain support.
- Maintain professional knowledge and skills through proactive self-study of relevant technologies and processes.
- Train peers to increase the team's skill set.

**QUALIFICATIONS**:

- Highly motivated, self-starting and self-directed.
- Some experience with basic hardware repair tasks (Hard drive / RAM replacement).
- Experience with all Windows operating systems.
- Ability to multi-task and work independently and as a part of multiple teams.
- Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high-quality standards.

LI-KM

LI-Onsite

**Other Requirements**:

- Regular, reliable attendance
- Work productively and meet deadlines timely
- Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment
- Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
- Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
- We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off._
- We believe in equal opportunity in employment practices without discrimination and comply with all laws regarding human rights in the provinces where we operate._