Account Coordinator

Purpose:

A key member of the Wholesale Sales and Customer Service team, this person will be empowered to provide an exceptional level of support to our wholesale retail accounts and is encouraged to be the voice of the customer. Your individual efforts contribute to our business and financial goals. In today’s competitive marketplace, we are asking our team members to be key contributors in customer growth and overall sales results in a demanding but rewarding role contributing to our high-performance culture.
Key Responsibilities:
- End to end (E2E) Sales Order management from in system entry to invoicing. Track and maintain retailer sales orders ensuring accurate and timely delivery of products to accounts through open order reporting. Provide proactive information and analysis to Sales Reps and/or customers to ensure.
- Ensure sales order book is accurate and updated regularly to reflect accurate financials
- Provide assistance and follow-up, if necessary, on a daily basis to the Channel Team Lead, Sales Team, Product Line Managers, Distribution Centre and Logistics in any matters relative to the respective account base.
- Work with internal cross functional teams including supply chain, sales, marketing operations to ensure all orders are processed to meet customers’ delivery expectations with a focus on shipping orders on time and in full.
- Following specified account terms and existing adidas company policies, procedures and programs ensuring accuracy for all account order commitments, relative to terms, pricing, product information, stock availability, routing, product delivery, UPC codes or any other agreed upon specialty services, handling and/or compliance guidelines.
- Process, track and analyze all sales orders. Analyze all orders to ensure accuracy in terms and pricing, a correct address, compliance, execute order changes, track product delivery, report order fill rates, and resolve inbound/outbound delivery issues and communicate with sales and/or customers.
- Daily sales order conversion reviewing allocation and releasing to the Distribution Centre.
- Prepare monthly sales order conversion forecasts and collaborate with Sales and Order Fulfillment for accurate shipping plans
- Technical and general problem solving relative to sales order tracking and execution (i.e., purchase orders, corrections, cancellations, etc.)
- Actively participate adidas product knowledge sessions, Department Meetings or Technical Training Sessions as required.
- Assist in training/orientation of new team members.
- Fill-in during leave periods for fellow Account Coordinators due to vacations, illnesses, etc. when necessary.
- Collect, consolidate, and analyze sell through information for Account.
- Assist Team Lead with system maintenance, special projects etc. (as required.)
- Other duties as assigned by Team Lead.

Key Relationships (Global):
- Wholesale (WHS) Customer Service
- Sales

Key Relationships (Internal):
- Local Customer Service team, Sales, Order Fulfillment, DC, Logistics, Demand Planning, Marketing Operations

Knowledge Skills and Abilities:
- Exceptional multi-tasking and organizational skills using Outlook
- Exceptional administrative, communication, interpersonal skills
- Strong proficiency in software packages including Excel, Microsoft Word and Powerpoint.
- Strong proficiency and confidence to communicate with people on different levels inside and outside of the organization
- Strong proficiency with SAP, EDI, Manhattan, SalesForce CRM or similar tools/systems
- Excellent command of English, written and oral
- Strong analytical skills in reviewing reports, trends
- Proactive planning and problem-solving skills
- Ability to embrace change and adapt
- Able to work independently in a team environment
- Leadership skills with the ability to influence, take initiative and accountability
- Must have a passion for sports and the adidas brand

Requisite Education and Experience / Minimum Qualifications:
- University or College Degree or relevant experience (see below)
- 2 years’ experience in Sales Coordination, Customer Service or Supply Chain related experience
- 2 years’ experience of SAP or similar ERP system, Salesforce CRM tools
- Bilingual in English/French an asset

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE‘S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE - THE 3CS: CONFIDENCE, COLLABORATION AND CREATIVITY.

CONFIDENCE allows athletes to make quick decisions on the field, to reach higher. For us at adidas confidence means acknowledging that we don’t have all the answers. But we are willing to take risks, we try new things. And if we fail, then this is part of our learning - it helps us improve.

COLLABORATION. Every elite athlete relies on partners: coaches, teamma