Full Time Medical Clinic Manager/ Receptionist

**CLIENT EXPERIENCE COORDINATOR** Join a team that has fun every day, add to your career skills, and help us deliver an awesome patient experience.

Chartier Physiotherapie is a fast growing multidisciplinary, physiotherapist owned clinic that has been in practice for 16 years in Sandy Hill, a vibrant community in Ottawa’s downtown. The clinic is surrounded by cafes, shops and minutes from the Byward Market and Rideau Center.

We are well known for our excellent quality of care and customer service. Our main philosophy with clients is Empowerment, Prevention and Balance. Our goal is to deliver the best service to our clients and provide a great learning and working environment for our therapists and staff. The facility is equipped with a modern fitness center and an inspired working area.

If you have experience in managing a health care office, either in the medical or dental field and resonate with our values we would be interested in hearing from you. We are looking for someone who enjoys leading a team of professionals and will foster a positive work environment and continued growth of the office. If you meet our qualifications, skills, and abilities, and are excited for a long-term career with a great employer, please send us your resume along with a cover letter outlining why you feel you are the right person to join our team

We also ask you to send us a video ( or letter) letting us know about your:

- qualifications, experience as a manager and as a receptionist if that is the case
- a situation where you felt you where able to work with your strengths and skills
- a scenario where in retrospect you would have done things differently and what you learned from that.
- Please send us a french and an english version of both

**We offer you**:

- Full time hours and potential over-time hours
- Hourly compensation ($20-26 per hour) depending on experience
- Optional monthly/quarterly incentives ($100-400 per month)
- Career courses that help you build your skillset ($2,000+ per year)
- Paid onboarding and training ($)
- 10 days vacation per year for self care, family, traveling
- Company sponsored team dinners and outings ($)
- Career progression OPTIONS**:Focus on being a super-star patient experience manager**:

- Add another ‘hat’ and be our Chief Culture Officer or Marketing Coordinator

Possible signing bonus

**We believe in CAREER DEVELOPMENT**

Whether you are newer to the role or have a Medical Office Assistant degree, we help you plan your certification and courses to sharpen and add new skills to your personal tool-kit. Are you a believer that learning never ends?

You can take advantage of our Business Mentorship Program. The program is on-going until you feel like an admin and operational superstar. At that time you may want to mentor someone else
- How does it work?_
- Participate in on-going training specific to your role
- Sign up for a monthly (business) challenges that will help develop your skills
- Keep metrics on how you are doing each week

**Contact me if you have the same CORE VALUES**:

- To deliver excellent service to patients
- A drive to integrate in the clinic and the team
- To continue to learn and grow as a patient experience coordinator and administrative team player
- To strive to give the best of yourself

**What will be asked of you**:

- Commit to your onboarding so you can get up to speed much quicker
- Metrics on how you are doing and what areas of the role you need help with
- We will train you on how to offer a great patient experience on the phone
- You will learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc.
- A drive to help people in a (sometimes) fast paced environment

**Required**:

- Good communicator
- Able to take initiative and bring positive attitude to the environment
- to multi-task with an attention to detail, demonstrating organizational, prioritization, and time-management skills in a busy setting
- Highly organized
- Inbound or outbound phone experience
- Proficient in use of computers and other office equipment.
- Learning new software and data entry
- Familiarity with Blue cross, Medavie, Telus Portal, Provider connect, MVA billing, HCAI
- Excellent organizational, prioritization and time-management skills required to work independently and as past of a team in a a very busy clinical environment
- Outstanding interpersonal and verbal communication skills
- Excellent organizational and leadership skills with good problem-solving ability.
- Excellent oral and written communication skills in English, French language
- Dependable and punctual.
- Strong knowledge of MS Word, Excel, Outlook, Knowledge of Adobe, and PowerPoint, and Google drive
- Ability to learn and adapt quickly to new computer systems and software with ease.
- Reception experience
- Management/ Administrative experience

**Preferred but NOT required**:

- Prior work in a healthcare setting e.g. medical office
- Medical Secretary