IT Project Coordinator

**About CSN Collision**:
CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with over 230 collision repair centres across Canada.

**Summary**:
The IT PROJECT COORDINATOR reports directly to Supervisor, Information Systems and has accountability to enhance, optimize, maintain, and support CSN Technology and Support systems such as a Dynamics CRM, Learning Management System (LMS) and L1 helpdesk.

**Primary Objectives of the Role**:
**1. Product Functionality**
- Ensure that CSN Technology products utilized by CSN (ERP, LMS, CRM, Website, etc.) are continually maintained, optimized, functioning as intended and integrated with other CSN Systems where applicable.
- Ensuring CSN IT Systems maintain accurate, up-to-date, relevant and easily accessible information available for the CSN Corporate Staff, Licensees, and Vendors.
- Provide support to CSN staff in set up and use of CSN Technology. As well, working with CSN Training department in development of standardized training on the CSN Technology systems for current staff and new staff, to aid in the effective utilization and growth of the CSN technological skill set across the organization.
- Establish and ensure maintenance of all governing functions of the CSN CRM system including user account maintenance, workflows reports and dashboards.
- Support the rollout of CSN IT hardware requirements such as laptops, supporting peripheral tools such as monitors, printers, etc. for CSN Staff.
- Assist the continual assurance of CSN’s technical security. Including but not limited to aiding in: Clarification of requirements, sourcing solutions, maintaining privilege access control, and continuing to recognize threat landscapes.
- Perform other job-related duties as assigned, within the scope of practice

2. **Reporting - Implementation, Enhancement, & Maintenance**:

- Support the seamless implementation of PowerBI reporting utilized both internally and licensee facing, through thorough documented planning working with the Field Staff in research, working with Training & Development in ensuring, clear communication, training and engagement
- Work with key stakeholders to aid in their setup and production of required scheduled reporting

3. **Coordinate projects for the implementation and maintenance of IT systems, programs, or technology**.
- Assist SYSTEMS ADMINISTRATOR in the development and modification of Dynamics CRM forms and reports.
- Support in providing research and input to direct manager in preparing budgets and tracking of costs based on scope of work and resource requirements
- Assist in the day-to-day administrative workload of CSN IT Projects.
- Prepare and support other key projects as identified

**Requirements**:
**Qualifications and Experience**:

- Post-secondary education (College or University) in Technology field of study or equivalent experience
- Some coding and technical training or experience would be an asset
- L1 Helpdesk experience
- Technology implementation and evaluation skills
- Experience with operating systems; current equipment and technologies (MacOS and Windows); various cloud tools and programs; etc.
- Ability to troubleshoot issues and assisting in resolution including researching issues you may be unfamiliar with
- Knowledge of JS, Python would be an asset

**Critical Skills**:

- Have a strong technology background, with preference to Microsoft-based systems such as Office365, Admin Center, SharePoint, Dynamics and Visual Studio.
- Excellent organizational and planning skills,
- Demonstrate a high level of responsiveness
- Interpersonal skills, work well in a team environment
- Have strong analytical ability
- Demonstrate logical and organized thinking
- Detail oriented and thorough work style
- Strong written and verbal communication
- Enjoy working with people
- Shows patience and understanding of all parties
- Working in a corporate environment
- Make decisions and effectively communicate the expected goals and results
- Ensure projects are well planned and executed
- Be a mediator, and team player be willing to adjust to the needs of situation

**Work Environment and Requirements**:

- The environment for this role is fast paced and complex, involving urgent timelines, multiple competing priorities and managing numerous stakeholders
- This role is based out of our corporate office in Oakville, Ontario, which is an open-concept office
- This role may be hybrid, up to 3 days working from the corporate office, with preference given to local applicants.

**Travel Requirements**:

- Travel will generally not be required
- Total days of travel is expected to be up to 10 business days per year that may will require overnight stays

**Benefits**
- Competitive salary, and benefits program
- Paid time off
- Employee discou