Customer Service Representative

**Customer Service Representative - Autobody Collision Centre**
**Velocity Autobody**
**Guelph, ON**

Are you seeking a career where you get to make the **best use of your technical administrative expertise and expand your customer service experience**, work as an **integral part of a dedicated team**, and gain opportunities for career** growth and development** in a **culture that invests in people**?

At AutoCanada, we believe that everyone wins when we invest in people: our business, clients, and our **talent (you)**

**Why you want this Opportunity**

You will play an **integral role** as Customer Service Representative:

- As the Customer Service Representative, you play a primary role by taking ownership of the administrative support process for the Repair Facility team.
- You curate the service experience of our valued clients who choose our Collision Centres because of the quality care and service they receive.
- You will build and leverage your exceptional customer service experience by handling multiple important priorities that keep the business administration running smoothly.
- You will work in a clean and organized environment, with a dedicated team of individuals who support your development.
- You will be joining an enthusiastic, highly collaborative, effective team where your input will be valued, and your work will be impactful.
- If you are an individual who wants to build a long-term career and leverage your passion for the automotive industry, then join our team

**Your Key Responsibilities**
- ** Provide exceptional **customer service** to our valued clients by exceeding their expectations in terms of effective communication, and timely follow-ups.**:

- ** Establish and sustain positive working relationships with various stakeholders, including customers, insurance companies, and support team members when required.**:

- ** Manage the office by implementing office procedures and maintaining office supplies.**:

- ** Lead the administration of the Collision Centre by carrying out various crucial tasks, such as**:

- Manage authorizations, logistics and arrangements for all rental vehicles & towing requests.
- Manage the insurance claims management process (insurance approvals, claims, deductibles, etc.)
- Prepare all Repair Order packages, warranties and invoices to accompany the
vehicle during the delivery.
- Update Enterprise ARMS system with hours, notes, and anticipated delivery dates.
- Complete vehicle walk arounds and complete incident report forms for Direct Repair.
- Administer accurately all files, including obtaining signatures and approvals and authorizations, processing payments, billing timely to insurers and other parties, reconciling Repair Orders, and ensuring all standards and procedures are carried out accurately.
- Attend training, information sessions 7 workshops when required
- Carry out other duties, as assigned.

**Your Capabilities and Credentials**

**_ Must-haves:_**
- High School Diploma
- Understanding of all required Insurance programs and procedures.
- Ability to be professional and deliver exceptional service to clients.
- A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
- Excellent verbal/written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers.
- Strong organizational and time management skills.
- Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
- A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.
- Detail oriented, self-motivated and resourceful.
- Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MSOffice, SharePoint, etc.).
- Must possess a valid driver's license and a safe driving history.

**_
Strong Plusses:_**
- Experience in a customer service or sales capacity, preferably related to the automotive industry is considered an asset.
- Experience working in a Collision Centre is an asset.
- Estimating experience is considered an asset.
- Knowledge of CDK computer operating system or similar systems would be considered an asset.

**Why you want to work for **an** AutoCanada Collision Centre**:
Our goal as a leading North American automobile dealership group is to cultivate a culture that attracts top performers with great potential to grow and succeed, because when you thrive, we all thrive. We want to build on your success by providing you with opportunities to utilize and expand your expertise - providing meaningful and challenging work, enhancing engagement through collaboration and a supportive team culture, and truly appreciating, recognizing, and rewarding performance through competitive total compensation, growth, and advancement opportunities:

- Competitive compensation
- Professional development plans, paid training, and career growth opportunities
- Comprehensive Group in