Director of Analytics, Narp

33 Dundas Street West Toronto Ontario,M5G 3C2

The **Director of** **Analytics North American Retail Payments **works in partnership with the NARP’s senior leaders to translate business strategy into analytical strategy and solutions which deepen understanding of NARP’s business. This individual will coordinate, facilitate, manage, and develop analytical strategies and initiatives covering 3 analytical business functions: Product Analytics, Post Campaign Analytics, and Account Management Credit Optimization to drive business results. This role is accountable to define, and ensure the right analytics, people and alignment are in place across the teams to advance NARP strategies.

Primary analytical areas of responsibility & accountability include:
Risk Return Optimization of Account Management Strategies
- Create new Account Management strategies to generate incremental business results
- Ongoing analytics to evaluate the Revenue versus Risk trade-off against key KPI’s
- Mange strategies within Key Risk Management (KRM) guidelines

Customer Optimization Post Campaign Analytics
- Complete post campaign analysis of NARP’s Customer Optimization campaigns
- Create recommendations for future campaign targeting and offers to improve future campaign results.

Product Analytics
- Provide ongoing KPI reports to NARP, Finance, Compliance and other LOB’s for Canada and the US
- Deliver adhoc analysis and reports as per agreed specs and timelines
- Assess and evaluate the business impact of new reporting requests/changes to existing reporting

As a domain Card Analytics expert, this person will work to integrate and simplify insights _across _the analytics teams to provide relevant, fast, clear facts to the business to shape ongoing decisions. He/she is the owner of the ongoing prioritization of the plan against set business priorities working in close partnership with the NARP to ensure all initiatives align to business priorities and growth plans.

This role will proactively advise business leaders on the right analytical approach and solutions to drive the business forward. He/she will lead a team of 15+ consisting of Senior Managers and Analysts.

**Key Accountabilities**

**Strategy Insights and Planning**
- Create, gain alignment, and maintain the ongoing NARP strategic analytics plan inclusive of data requirements, reporting, campaigns, analytical infrastructure and tools, and analytical processes needed to drive business forward
- Leverage knowledge of market, industry trends, customer behaviours and analytical best practices to proactively identify strategic opportunities for the business.
- Determine new analytical data and tools to advance analytical capabilities to deliver increased business results.

**Data, Analytics, and Insights**
- Proactively identify revenue, risk and pricing opportunities through analytics
- Leverage analytics to size, scope and determine business opportunities to create business cases aimed to meet business objectives.
- Define the strategy for how analytics and insights are produced for NARP (i.e. essential KPI’s, in what priority, through what means, in what format, with what reporting cadence, to what audience) ensuring ongoing alignment with NARP management team and other business partners
- Responsibility to ensure maximum return on analytics investment (technology and people)
- Proactively share relevant insights in and outside of NARP and other business partners to broaden management team’s awareness of business trends.

**Influencing and Relationship Management**
- Work within the NARP team to ensure ongoing alignment & prioritization of analytical investment against initiatives with greatest return
- Work within the matrix of analytical resources across Data Analytics Centre of Excellence (DACoE) to ensure proper focus and alignment of investment against NARP’s needs
- Proactively identify synergies across the NA P&BB portfolio by leveraging other DACoE teams and analytics functions
- Partner effectively across all business functions including: Marketing, Credit Risk, Technology & Operations, Channels, etc. in order to ensure ongoing alignment and execute successful analytics strategies

**Managerial Leadership**
- Work in partnership with DACoE teams to ensure LOB goals are met and drive business KPI’s per plan
- Maintain and evolve a well-organized library of team knowledge and internal processes so that team members will have access to the information both now and in the future
- Attract, develop, and move talent across BMO to support the achievement of business goals and employees’ career goals

**Change Management**
- Create a fact-first mindset, making information readily available to drive profitable, strategic decision making.
- Keep current on analytics and innovate and advocate new analytical techniques and solutions to meet new business challenges and opportunities for NARP’s changes in strategic priorities and analytics requirements.
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