Narp Tech Production Support Lead

2 days ago

Toronto, Canada BMO Financial Group Full time

Address:
55 Bloor Street West

Job Family Group:
Technology

**Responsibilities**:

- Provide technical expertise and oversight for all production issues/escalations, understanding the full process requirements (compliance, regulatory, functionality) in order to best understand and resolve production issues.
- Manages complexity across business value, technology and interaction models.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Identifies emerging issues and trends to inform decision-making.
- Lead tickets with vendors
- Lead the RCA and Action Plans with Vendors
- Provide monthly Dashboards and matrix of issues
- Conducts independent analysis and assessment to resolve strategic issues.
- Establishes deep relationships at all levels within IT, vendors and business units, to effectively collaborate in business strategy.
- Monitors and tracks performance, and addresses any issues.
- Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
- Collaborates and engages with the appropriate areas across the bank.
- Ability to communicate appropriately to relevant stakeholder (Tech, Business, Vendors)
- Provide regular communication updates of issues to working team and exec/leadership teams.

**Qualifications**:

- 4-7 years of work experience
- Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
- Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
- Deep knowledge and technical proficiency gained through extensive education and business experience.
- Ability to lead problem resolutions with a large audience with different teams/resources
- Strong written communication and ability to create and present dashboards
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.
- Data driven decision making - In-depth.
- TSYS/NARP and Credit Card/Payment Network knowledge/Skills is required.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

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