Manager, Credit Limit Management

4 days ago

Toronto, Canada BMO Financial Group Full time

Address:
55 Bloor Street West

Job Family Group:
Customer Solutions

The Manager - Limit Management is accountable for the maintenance implementation of credit limit management strategies in BMOs Canadian retail and small business credit card portfolios.

This role is accountable to drive incremental revenue and balance growth, and to develop strategies that optimize limit increase and decrease programs.

KEY AREAS OF ACCOUNTABILITY

A. Credit Limit Governance & Risk

B. Infrastructure

C. Financial Management

ACCOUNTABILITIES

A. Credit Limit Governance & Risk
- Oversight of overall strategy and implementation of programs related to credit limit increase and credit limit decreases at the customer level within the BMO Canadian retail and small business credit card portfolio.
- This role is a key liaison with various partners, including finance, credit risk, analytics, operations, and the customer contact center.
- Manages limit increase/decrease escalations, and assists our customer facing staff in resolving concerns of customers as well as enhancing processes.
- Development and maintenance of policies and procedures related to credit limits, including staff training, updates to disclosures and marketing materials.
- Strong focus on customer experience, change management and program optimization

B. Infrastructure

C. Financial Management
- The Manager is responsible for the ongoing reporting and P&L management of existing and future limit management campaigns and projects.

CROSS-FUNCTIONAL RELATIONSHIPS
- North American Retail Payments (NARP) Product and Loyalty Team
- NARP Acquisition Team
- North American Customer Contact Centre
- Personal Sales Force Effectiveness
- Compliance and Legal
- Marketing
- Credit Risk
- Analytics
- Payment Card Services
- Technology and Operations
- P&C Finance

**Qualifications**
- Bachelor degree ‎or equivalent experience, and or an Accounting or Finance (i.e. CPA or CFA designation an asset).
- Excellent communication, relationship management, and financial management skills.
- Prior experience with TSYS and TRIAD systems is an asset.
- Proficient user of SAS & SQL an asset

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

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