Patient Care Coordinator

2 days ago

Etobicoke, Canada Advacare Inc. Full time

Advacare is Canada’s largest independently owned obstructive sleep apnea treatment group not privately owned, that delivers a patient-centric health care experience through our clinic operations across Ontario. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the privilege of participating in their health care. Built on a model of continuing care, we believe that if we do right by a patient we will create a lifetime relationship. If you aspire to change the lives of those we serve, then we may have a wonderful opportunity for you.

We are currently seeking a **full-time Patient Care Coordinator to work at our Etobicoke, ON location. This is a 12-14 month term position.**

Working closely with clinicians and colleagues, this role is accountable for the administrative duties involved in the day-to-day operations of the clinic and includes responsibility for patient flow from 1st point of contact with the clinic including everything from greeting patients, to working with insurance providers to ensure timely processing of claims.

**Key Accountabilities**:

- General office administrative duties including managing appointments for patients and clinicians, processing doctor referrals, maintaining clinic inventory, etc.
- Overseeing patient account including initial set up, facilitating insurance claims, following up on warranty issues and processing accounts receivables.
- Perform data entry tasks.
- Confidentially manage patient accounts.
- Schedule patient visits and answer pre-visit questions, including billing questions.
- Discuss cost of service, insurance coverage, and payment options with the patient.
- Work as a team player to ensure each patient receives the best service possible.
- Maintain exam rooms for necessary supplies and materials. Ensure cleanliness.
- Schedule patient appointments and procedures according to established protocol.
- Greets patients and screens them for appropriate information.
- Maintain/review patient records, charts, and other pertinent information.
- Respond to/refer incoming patient phone calls.
- Perform other related duties as assigned.

**Qualifications**
- Post-secondary program in administration/accounting and/ or have experience in a similar role.
- Previous customer service experience.
- Strong communication skills and a professional attitude
- Works well under pressure and in fast paced environments to meet deadlines.
- Quick learner, can self-direct, pays close attention to detail and enjoys meeting and assisting others.
- Microsoft Office skills and Salesforce experience are assets.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Employee assistance program
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- We require our team members to be fully vaccinated against the Covid-19 virus. Are you able to provide proof of vaccine?
- What are your salary expectations for this position?
- Do you have an experience with SalesForce software?

Work Location: One location

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