Patient Experience Manager

2 days ago

Etobicoke, Canada Complete Care Physiotherapy Centre Full time

Our Mission: To help people get back to things they love doing without the harmful side effects of pain killers, injections and surgeries.

You will manage our Etobicoke and Vaughan location and report to Clinical Director.

CLIENT EXPERIENCE MANAGER Join a team that has fun every day, adds to your career skills, and helps us deliver an awesome patient experience.

Fun Facts about working for our clinic:

- It’s not just us saying we are the best. We have won awards for Best Physiotherapy Clinic company and amongst the Best Physiotherapist in GTA for the last few yearsoh and numerous other awards Readers’ Choice, Consumer Choice, TOP Choice Awards all been nominated by our patients in the community we serve

We offer you:
1. Part-time hours which can lead to full time employment and potential overtime hours if that’s what you are looking for

2. On the high end of hourly compensation

3. Career courses that help you build your skillset

4. Paid onboarding and extensive training ($)

5. Time off for self-care, family, friends, travel

6. Company-sponsored team lunches/dinners and outings ($)

We believe in CAREER DEVELOPMENT

Whether you are new to the role or have a Medical Office Assistant degree, we help you plan your certification and courses to sharpen and add new skills to your personal toolkit. Are you a believer that learning never ends?

You take advantage of our Business Mentorship Program. The program is ongoing until you feel like an admin and operational superstar. At that time you may want to mentor someone else
- How does it work?_

1. Participate in ongoing training specific to your role

2. Sign up for a monthly (business) ROCKS that will help develop your skills

3. Keep metrics on how you are doing each week

Contact me if you have the same CORE VALUES:

- _We GO ABOVE & BEYOND_
- _WE DO IT FOR THE TEAM_
- _WE DO IT WITH HONESTY & RESPECTFULNESS_
- _When We Say it, We Do IT (Responsibility & Accountability)_

What will be asked of you:

- Commit to your onboarding so you can get up to speed much quicker
- You want metrics on how you are doing and what areas of the role you need help with
- We will train you on how to offer a great patient experience on the phone
- You can learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc
- Love to help people even if the environment can be fast-paced at times. That means we are people way more people in the community, and way more people are choosing us for their care

Preferred but NOT required:

- Prior work in retail e.g Zara, The Bay, Aldo, TD, Disney etc
- Inbound or outbound phone experience
- Prior work in a healthcare setting e.g. medical office
- Medical Secretary Diploma
- Familiarity with physiotherapy, massage, chiro, acupuncture
- Familiarity with Blue cross, Telus Portal, Provider connect, MVA, WSIB
- Proficient in use of computers and other office equipment
- Learning new software and data entry
- Knowledge of general office procedures

Well, you’ve kept reading. That’s great Here are some more perks our other coordinators have requested and received:

- Incentives ($)
- Paid time off ($)
- Additional hours ($)
- Collaborations with other brands
- Office iPads
- Company retreats

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$21.00 per hour

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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