Reservations Sales Agent

1 week ago

Banff, Canada Banff Caribou Properties Ltd. Full time

BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.
Why Work With Us?
**Employee Housing**: We offer housing to help you settle in.
**Career Growth**: Learn new skills and move up in your job.
**Great Team**: Work with people from all over the world.
**Many Perks**: Discounts, events, benefits to make your life outside of work better.
**Fun and Adventure**: Live and work in a beautiful place with many outdoor activities.
**Diverse and Inclusive Team**: Join a global team that values diversity and inclusion.
**Duties and Responsibilities**:

- Answer incoming phone calls in a professional manner and per BCP reservations procedure.
- Develop a rapport with the caller while answering questions, making recommendations and leading dialogue to a quote/booking.
- Convert telephone sales calls and electronic distribution channel bookings by selling Banff as a destination and the hotels within our portfolio.
- Assist guest and travel partners with questions throughout the entire booking cycle.
- Counsel clients on terms and conditions of travel i.e. check-in time and cancellation policies.
- Liaise with Front Office staff, booking partners and wholesalers to ensure guest needs are met.
- Process deposit payments, book reservations in our property management system, send out confirmation notices and document special requests.
- Utilise and share your expert knowledge of BCP’s products and local attractions to customise bookings to meet the unique needs of each guest.
- Input and manage data into our booking engine and reservation databases.
- Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
- Additional duties may be assigned to help meet guest needs.

**Skills and Experience**:

- Exceptional telephone manner and a willingness to work with a positive team player attitude.
- Self-motivator with outgoing personality and commitment to providing a high level of guest service.
- Excellent written and verbal communication skills in English.
- Ability to work in a fast-paced environment.
- Ability to work a flexible schedule including weekends and holidays.
- Prior experience in a customer focused role is an asset.
- Experience using a hospitality property management system is an asset.
- A positive team player attitude and a strong willingness to learn

BCP provides the best perks and benefits in town that are designed to enhance your life in Banff. While the full list of benefits is available here, here are a few highlights that our employees love:

- Affordable and clean employee housing.
- Annual anniversary bonus of up to $1000
- Food and beverage discounts at all of our restaurants and cafes.
- Health and wellbeing programs, including free yoga, discounted ski passes, complimentary canoe and golf passes, and discounted fitness club memberships.
- Discounts on spa services, movie passes, and rental/retail goods.
- Complimentary hotel stays at any of our 15 hotels
- Fun employee events and opportunities to meet people.
- Opportunity to invest in our Employee Share Ownership Program.

BCP is dedicated to fostering a workplace where everyone can thrive. As a signatory to the Bow Valley Workplace Inclusion Charter, we are committed to building a diverse, equitable, and inclusive team. We strive to eliminate barriers for applicants and team members from equity-seeking groups.

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