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Front End Manager
3 weeks ago
Location_: Oxford Corner, 271 Cook St, Victoria, BC V8V 3X4
**THE ROLE**
**WHAT YOU’LL DO**:
- Lead, manage and inspire the Front-End Team to ensure a positive and memorable customer experience.
- Support a coaching and development culture for all employees, which embraces a passion for food.
- Execute the training and development of the Front-End Team to maintain the highest level of team productivity, enthusiasm, and commitment to outstanding customer service.
- Ensure OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained.
- Efficiently manage resources (people, budget, materials, and space) and processes to achieve organizational objectives.
- Identify areas for improvement in operations and customer service and suggest & implement changes and procedures to address these needs.
- Scheduling, Team Member reviews, and all related Human Resource duties.
- Work collaboratively with General Manager, department heads and Front-End team to ensure your department strongly represents The Root Cellar’s values, vision & mission.
- Handle all customer concerns and complaints effectively and positively, ensuring beneficial results.
- Maintain store presentation and display signage to the company standards.
- Minimum two years of management experience in a grocery or retail environment.
- Outstanding leadership skills: you serve as a role model for the department and all other store Team Members.
- Strong written and verbal business communication, problem-solving, and interpersonal skills.
- A passion for food and a love for fast-paced work environments.
- Exceptional organizational skills, ability to manage time efficiently and adapt to changing priorities.
- Flexibility to work various hours, including days, evenings, and weekends.
- A strong business acumen with a proven track record of creating positive results.
- Demonstrates discretion, integrity, and both open & fair-mindedness and functions well under pressure.
- A high level of self-accountability and an appreciation for detail & organization.
**WHO WE ARE**
- The Root Cellar Village Green Grocer is your fresh & innovative destination market for extraordinary food experiences.
- The Root Cellar Grocery Store is a locally owned and operated grocery store in beautiful Victoria, BC. We believe that time spent gathered around the table connects us as people, families, and communities and that good food is essential for survival and for our human need for togetherness. We want our customer’s experience of food to be extraordinary, beginning with their visit to The Root Cellar to create this culture, and we hire passionate individuals driven by a shared love of food and a desire to deliver extraordinary experiences and make an impact. Our core values of integrity, sustainability, and spreading sunshine are reflected in each team member, creating a more rewarding work experience for all. Together, our team supports the vision and high standards that make us proud and allow us to give back to the community where we live, work and play.
**THE DETAILS**:
- This is a full-time position commencing promptly. This role will enjoy a competitive salary, bonus structure & comprehensive benefits, an employee & family assistance package, and a 20% Team Member discount in-store. We encourage our Team Members to take advantage of learning opportunities, grow and develop, and foster a culture of teamwork and innovation.
- We look forward to meeting you
