Full Time Relief Security Guard

**Site 1 is a reception based position at a research / educational facility within Waterloo.**

**Site 2 Is an Estate property located 20 minutes north of Waterloo**

**Duties & Responsibilities**:

- Providing exceptional service to enhance the customer experience
- Ensuring compliance with the standards, rules, and regulations at the Property
- Be proactive in helping everyone have an outstanding customer experience at the Property
- Perform highly visible patrols of assigned patrol areas/zones (by foot) and positively engage with tenants, guests, visitors, and employees on an ongoing basis
- Maintain strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property
- Normal physical activity characterized by extended periods of walking and standing, periodic sitting, kneeling, bending, and use of basic motor skills; and
- Regular keyboarding and record-keeping in written logs required
- Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
- Able to use tact and diplomacy in dealings across a range of settings and situations
- Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive
- Ability to maintain and enforce access control procedures
- Solid understanding of emergency and standard operating procedures
- Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act
- Assist with Fire & Life Safety inspections
- Maintain a detailed memo book and prepare incident reports on all matters dealt with using a standard report-writing program
- Investigate incidents and occurrences
- Draft detailed incident and occurrence reports
- Maintain the peace, safety, and security of all patrons, and clients on the property
- Monitor CCTV surveillance systems
- De-escalate emergency/crisis situations
- Assist emergency and law enforcement personnel
- Line management, customer service
- Assist with daily operations as needed/required or directed.
- Other duties as outlined by management

**Qualifications**:

- Must be willing and able to stand, walk, and patrol by foot and vehicle for extended periods (8-12 hours)
- Must demonstrate a high degree of professionalism
- Must have at least 2 years of prior security experience
- Experience in Research / Educational security is considered an asset
- Must have strong verbal and written communication skills
- Must have a strong command and fluency in the English language both written and verbal
- Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required.
- Must be able to handle stress and pressure and make a sound decision under duress
- Must be comfortable working in a busy highly populated area
- Must have a clean driver abstract
- Must demonstrate high attention to detail / observational awareness
- Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team
- **Must have their own personal vehicle to travel to both sites ( no exception)**:

- **Must be able to commit to minimum 2 years of service.**

**Job Types**: Full-time, Permanent

**Salary**: $22.00 per hour

Expected hours: 32 - 48 per week

Schedule:

- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- On call
- Weekends as needed

Supplemental pay types:

- Overtime pay

Application question(s):

- Are you flexible to work day / Night shifts on short notice?
- Are you able to commit to a minimum 2 years of service?

**Education**:

- DCS / DEC (required)

**Experience**:

- Reception: 2 years (required)

Licence/Certification:

- Security Guard Licence (required)

Work Location: In person