Service Coordinator

**Requisition ID**: 370819

**Position Number**: 20068325

**Posting End Date**: November 29, 2024

**City**: Winnipeg

**Employer**: Shared Health

**Site**:Shared Health - AFM Corporate - Winnipeg

**Department / Unit**: SH - Flexible Assertive Comm Treatment

**Job Stream**: Clinical

**Union**: MAHCP

**Anticipated Start Date**: 12/30/2024

**FTE**:0.50

**Anticipated Shift**: Days

**Work Arrangement**: In Person

**Daily Hours Worked**: 7.25

**Annual Base Hours**: 1885

**Salary**:$36.711, $37.962, $39.371, $40.789, $42.297, $43.857, $45.559, $47.349, $49.176, $50.635

Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

**Position Overview**:

- HUB - Flexible ACT - ACT_
Shared Health is implementing wrap
- around multi-disciplinary community mental health teams for individuals who have severe mental illness. These teams will be composed of the HUB, FACTT and ACT teams. The teams will work with individuals who have a severe mental illness and may have been in hospital for extended periods of time, in a special contract, use a number of services and require regular supports to assist in community living. Individuals do not require a diagnosis of primary psychosis but may have a mental illness diagnosis, behavioral complexity, co-existing medical conditions, cognitive impairment, addictions, be involved with the criminal justice system and do not meet the criteria for other mental health programs or services.

The model is a dual intensity level approach and allows for a coordinated approach of care, less intensive FACTT (with ability to scale up to ACT for a temporary duration of time), and continuously intensive ACT.

The HUB will be responsible for:

- the assessment, intake and navigation of individuals that are referred for services.
- the development and oversight of the standardization for FACTT and ACT teams.
- the development of eligibility criteria and referral pathways to and from the services, and identifying gaps in services and develop solutions.
- data collection, oversight, and analytics.
- consultation and assessment for service strategy planning for client and families.
- the assessment and reassessment of clients for appropriateness for FACTT and ACT.

The Flexible ACT team (FACTT) will service a broader mental health client population.

FACTT will be responsible for:

- case management services in the community.
- has the ability to provide more intensive treatment services for a short period of time when needed by the individual.

The ACT team would allow for intensive service for individuals with severe mental illness and have a number of functional and adaptive needs. The ACT team will provide 24-hour wrap around services provided by a multi-disciplinary team.

**Main Function**:
The Service Coordinator - Vocational - FACTT is responsible for assessing, planning, development and coordination of treatment, rehabilitation and support services provided to ACT program participants under the clinical supervision of the team leader, psychologist and psychiatrist. The service coordinator will provide services to individuals using the principles of psychosocial rehabilitation and recovery to guide their practice and function as a clinical member of the inter-disciplinary team. The service coordinator will be responsible for recording, liaising with community partners such as EIA, PGTO, provide education to clients and family, delivery of oral medications. The service coordinator will also provide crisis on call services. This service coordinator will also focus on assisting individuals with vocational goals and act as a resource to the team related to vocational issues.

Under the general supervision of the Team Leader, psychiatrist, and psychologist, the Service Coordinator is responsible for providing case management services and supports to participants involved with the Flexible ACT team.

**Experience**:

- Minimum four years related community experience working with people with severe and enduring mental illness; combination of institution and community experience will be considered.

**Education (Degree/Diploma/Certificate)**:

- BSW, OT, PT, BSc PN, RPN, BN, RN, SLP, RD, or related health/human service degree required.
- Specific discipline required will be based on the operational needs of the inter-disciplinary team.

**Certification/Licensure/Registration**:

- Responsible for maintaining and providing proof of registration with relevant regulatory body.
- Vehicle and driver’s license required.

**Qualifications and Skills**:

- Working knowledge of the principles of psychosocial rehabilitation and recovery.
- Skills in assessing, planning, development and coordination of services.
- Working knowledge and experience in worki