Surveillance Operator

Reports To:
Assistant Surveillance Manager and Surveillance Manager.

Position Overview:
The Surveillance Loss Prevention Specialist plays a major role in visually monitoring all gaming standards within the casinos using radios and CCTV equipment. They will oversee multiple sites operated by Ace Casinos via a centralized monitor room. Holding themselves and the operator accountable for investigating all fraudulent or illegal activity and ensuring incidents are reported appropriately. The position is completely technology based and requires working closely with other departments and management.

Essential Duties and Responsibilities:

- Investigated advantage play and collusion activity either observed or reported by staff.
- Conduct regular procedure checks among different departments for irregularities.
- Conduct internal investigations on staff as needed.
- Produce monthly audits of current camera issues.
- Produce audits and reports based on internal investigations.
- Visually monitor all areas within the casino and ensure that all illegal activity and activities in violation of casino policies and procedures are investigated and reported.
- Observe table games, slot machines, cash cages, food and beverage areas, entrances, and other high-risk areas on video monitors to detect liability concerns or illegal activity.
- Maintain overall safety for guests and employees.
- Assist AGLC with site investigations as well as assisting local Police with external investigations.
- Act as a first point of contact during emergency situations and immediately alert security supervisor and management of potentially dangerous situations.
- Observe and record all activity on the gaming floor tables, slot activities, morning slot pulls and counts, table pulls, final counts, all suspicious activity, and all incidents inside and outside the casino’s property in a daily log.
- Track all daily incidents in a yearly incident ledger.
- Reporting duties include entering all Patron Transaction Reports (PTR).
- Designated Anti-Money Laundering (AML) Administrator for the AGLC AML unit, which requires:

- Entering Patron Transaction Reports (PTR) into AGLC provided database.
- Investigating and reporting Unusual Transaction Reports (UTR) to the facility AML Liaison and AGLC
- Report all suspicious activity to the department manager.
- Must Safeguard all confidential information and exercise due care to prevent its improper disclosure or use.

Qualifications and Requirements:

- Requires following certifications which must be kept up to date:

- Anti-Money Laundering (AML)
- Deal Us In Phase #1 (AGLC Smart Training)
- Requires AGLC Registered Gaming Worker Licensing prior to the first shift. Obtained with criminal record check no older than 3 months.
- Requires minimum 1 (1+) year of recent Casino Surveillance Experience.

(Minimum of one (1+) year in another Casino role, partnered with Supervisory experience can be considered)
- Requires knowledge/ ability to learn Table Games. (Blackjack, Baccarat, Craps, Roulette, Poker, etc.)
- Requires knowledge/ ability to learn card counting as well as various strategies of advantage play.
- Must be at least 18 years of age or older.
- Strong oral and written communication skills using the English language.
- Ability to write detailed and effective reports. (Calgary Police Witness Statements & AGLC Discrepancy Reports)
- A minimum of high school diploma or equivalent (GED) is required. Certificate/Diploma/Degree in Criminology, Policing Studies, or related field is beneficial.
- Computer proficiency with MS Office (Outlook, Word, and Excel) and internet browsers.
- Knowledge in AGLC casino terms and conditions
- Basic accounting abilities for calculating monetary items.
- High level of honesty, accountability, responsibility, collaboration, and customer service.
- Personal integrity and a desire to follow company and AGLC procedures to protect the public and company assets.
- Well-developed interpersonal, problem solving, conflict resolution and communication skills.
- Excellent observation skills with strong attention to detail.
- Ability to conduct self in a professional manner and maintain self-control under stressful conditions.
- Ability to multi-task and prioritize security needs between multiple sites.
- Self-motivated and willing to learn.

Physical Requirements:

- Must be able to sit at a desk for up to 12 hours. (Operators have the ability to stand and move around the office as time allows).
- Must be able to watch TV and computer screens for up to 12 hours.
- Irregular lifting of up to 20 Lbs.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.