Advisor Sales Support

1 day ago

North York, Canada Enbridge Full time

**Posting End Date**:
December 10, 2024

**Employee Type**:
Regular-Full time

**Union/Non**:
This is a non-union position

At Enbridge, we adopt new ideas and offer an environment where employees are recognized and respected for their input and opinions. We view our employees as our future leaders and strive to provide an environment that encourages self-improvement, innovation and growth so that we can promote from within. We are looking for outstanding employees who share our vision to be the best in everything we do, from safe and reliable operations to innovative solutions and complete team commitment and dedication to our values.

Our Customer Policy and Strategy team is looking for a **Sales Support Advisor **to join their dynamic and inclusive team. In this role, you will be accountable for the submission and tracking of requests for service from contract rate customers, and work closely with teams across the company from initial request to project completion.

**Here's what you will do**:

- Oversight of contract rate customer requests from initiation to completion as handled through the Customer Connections Worksuite (CCWS) system.
- Act as liaison for Engineering/Operations groups, Finance, and Sales throughout the cost estimation and construction process.
- Primary contact for questions related to the contract customer attachment process.
- Identify enhancements to CCWS system and manage associated TIS process for resolution.
- Address process issues to adhere to workbook timelines.
- Implement enhancements to enable efficiency and improve data integrity.
- Lead monthly meetings for each region to facilitate transparency on project developments and ensure timely completions.
- Carry out training for system users as needed.
- Participate in customer meetings as required.

**Who you are**:

- Related university degree and 4+ years of work experience. An equivalent combination of formal education, certification and experience can also be considered.
- Excellent interpersonal and relationship building skills.
- Proven ability to implement process changes.
- Proven ability to communicate effectively across all levels of the organization.
- Experience with the contract customer attachment process is a plus.
- Strong analytical skills with a high level of proficiency with Microsoft Office.
- Experience with any Power BI, Maximo, and/or SAP is preferred.

**Working Conditions**:
This position typically operates in an office work environment with occasional travel within Ontario.

**Flex-Work**:
Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid #joinourteam

Information For Applicants:

- Applications can be submitted via our online recruiting system only.
- We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

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