Travel Agent

6 days ago

Surrey, Canada INDO CANADA TRAVEL AGENCY LTD. Full time

**Work setting**:

- Airline ticket office

**Tasks**:

- Manage difficult situations with customers
- Perform general office duties
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
- Calculate costs, process refunds and attend to other financial transactions
- Attend to cancellations and schedule changes
- Develop contact lists
- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products

**Computer and technology knowledge**:

- Amadeus

**Travel bookings**:

- Business travel
- Leisure travel
- Individual travel
- Group travel
- Domestic travel
- International travel
- Adventure travel

**Geographical areas of specialization**:

- Canada
- United States
- South America
- Asia

**Work conditions and physical capabilities**:

- Tight deadlines
- Repetitive tasks
- Sitting
- Work under pressure

**Personal suitability**:

- Client focus
- Initiative
- Organized
- Reliability
- Team player

**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?

**Other benefits**:

- Free parking available

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