Manager, International Agent Relations and

Employee Group:
**Administration/Management**
- Workplace Type:
**Hybrid**
- Hours of Work (BCGEU):
- # of openings:
**1**
- Hours Per Week (BCGEU):
- Pay Level:
**10 - Administrative Salary Grid - $83,214 to $122,047**
- Days of Work (BCGEU):
- Employment Type:
**Temporary Full Time**
- Internal Closing Date:
**Open Until Filled**
- Travel Frequency:
**Occasional travel between campuses is required.**
- External Closing Date:
**Open Until Filled**
- Competition ID:
**3167**

**Kwantlen Polytechnic University**

KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers. KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.

**JOB OVERVIEW**:Manager, International Agent Relations and Performance Management

This role reports to the Director, International Recruitment, Admissions and Articulation. Reporting directly to this position is a team of International Recruitment and Admissions Coordinator and International Support Assistant.

This critical role ensures that the university’s agency relationships and engagement strategies align with the strategic priorities of the University, leading to the achievement of KPU’s international student enrolment targets. With agent commissions representing the second largest expenditures for the university, this position plays a critical role in financial management and will collaborate closely with the Finance department.

**EDUCATION AND EXPERIENCE**
- Bachelor’s degree in a related field, such as Business, International Relations, Marketing or International Education, required. Master’s degree preferred;
- A minimum of 3 years of leadership experience with experience in supervising and managing staff. Experience with labour relations in a unionized setting is an asset;
- Minimum 5-7 years experience in a recognized post-secondary institution with direct relevant experience in international recruitment and agent relations and partnerships;
- Minimum 5 years’ experience developing and managing contracts and budgets. Experience managing contracts within an international agent portfolio preferred;
- Or a combination of education and experience.

**COMPETENCIES**
- Oral and written fluency in English and a secondary language in one of KPU’s target markets is required.
- Proven ability to be flexible in adapting public speaking/presentation styles to people of different backgrounds and cultures.
- Strong analytical skills to recruit agents, assess and improve the performance of the international agent network.
- Demonstrated experience in improving business practices, processes, and policy for recruiting and managing international agents.
- Proven ability to analyze financial data, create comprehensive reports, and draw meaningful insights to inform strategic decisions.
- Familiarity with contract management and compliance in an international context
- Knowledge of international education trends and best practices. Excellent knowledge of British Columbia’s post-secondary education system, as well as world geography, history, politics and current and local affairs.
- Excellent knowledge of Canadian post-secondary admission and registration processes.
- Strong financial acumen and experience with budget management.
- Ability to build and maintain positive, cooperative, and service-oriented relationships with internal and external clients, including, but not limited to: applicants, agents, faculty, Finance, staff and prospective learners, where diversity of situations and people are routinely encountered.
- Experience in negotiating agreements in an international setting.
- Superior ability to make sound decisions by exercising judgment, diplomacy, tact and discretion in a high pressure, high volume environment with changing and conflicting priorities.
- Excellent knowledge of Canadian immigration policy and procedures related to international students.
- Advanced level of technical skills with Microsoft Excel and Word required.
- Demonstrated experience with a student information system or CRM and the ability to learn software programs that may be used at the University.
- Domestic and international travel may be required.
- Ability to work evenings and weekends as needed.
- Minimum of 40 wpm keyboarding skills with a high degree of accuracy.
- Able to lift and carry materials up to 50 lbs.
- Ability to travel between campuses is required.

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**Salary Information**

The compensation range is the span between the minimum and maximum base salary (as listed above) for a position. Approximately halfway between the minimum and the maximum represents an employee that possesses full job knowledge, qualifications and