Customer Service

1 week ago

Markham, Canada Brodi Specialty Products Ltd. Full time

**Brodi Specialty Products Ltd.**
We are a boutique specialty chemical company selling directly to the maintenance & engineering departments of institutional, industrial, commercial & government accounts. We offer unique solutions for HVAC, Plumbing, Electrical, Mechanical and Facility departments.

Our commitment is to provide top quality high-performance products while maintaining the strictest adherence to the environment, health & safety.

******
**CUSTOMER SERVICE (CSR) & SALES SUPPORT POSTION**
****

We are looking for someone who is the main pillar of commincation between our sales reps and our customers. The Order Entry/Sales Support position is responsible for order processing, order taking and communication with our sales team as well as our customers.

**SCOPE**:
The Order Entry/Sales Support reports to the Owner and Operations Manager and works closely with the Operations Manager and Sales Staff and warehouse staff. This position also supports the Sales staff new hires in their setup and initial package received from Brodi.

**RESPONSIBILITIES**:
Perform the day-to-day processing of all sales orders and associated transactions to ensure that customer orders are maintained in an effective, up-to-date and accurate manner.
- Verify and process all remote entered orders, select internal accounts
- Processing Credit card payments using POP service
- Save all back up to appropriate folders
- Route incoming faxes to sales staff
- Maintain confidential customer files
- Match and Invoice all processed orders
- Update customer card/contact cards and credit card info as requested
- Create new customers as requested by sales staff
- Contact and inform sales staff of updates or changes to their customers
- Provide administrative support in order to ensure effective and efficient office operations
- Perform other related duties as required

**KNOWLEDGE, SKILLS AND ABILITIES**:
The incumbent must have proficient knowledge in the following areas:

- knowledge of customer details and sales reps patterns
- ability to maintain a high level of accuracy in preparing and recording customer information
- ability to maintain confidentiality concerning customer sales history

The incumbent must demonstrate the following skills:

- excellent interpersonal skills
- team building skills
- analytical and problem solving skills
- decision making skills
- effective verbal and listening communications skills
- attention to detail and high level of accuracy
- very effective organizational skills
- effective written communications skills
- stress management skills
- time management skills

The incumbent must maintain strict confidentiality in performing their duties. The incumbent must also demonstrate the following personal attributes:

- be honest and trustworthy
- be respectful
- possess cultural awareness and sensitivity
- be flexible
- demonstrate sound work ethics

The incumbent would normally attain the required knowledge and skills through completion of basic data entry combined with related administrative experience. Equivalencies will be considered.

**Salary**: $45,000.00 per year

**Benefits**:

- Dental care
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Markham, ON L3R 0H1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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