Customer Service Representative
5 days ago
We are a private Fixed Base Operation catering to corporate and private aircraft owners. We are seeking both full-time and part-time weekday Customer Service Representative reporting to the Customer Service Manager. The primary function of this position is to meet every Million Air Customer's expectations in regards to personal service and satisfaction.
CSRs are responsible for:
- Maintaining the daily aircraft movement log
- Meeting, greeting and dispatching aircraft crews and passengers
- Processing all payments for fuel and other services
- Booking additional services such as:
- Catering
- Rental cars
- Hotel bookings
- New customer information/accounts
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Greet Customers in a friendly, professional manner
- Check-in Customers
- Dispatch Responsibilities - Coordinating Services between Customers and Line Service
- Invoice Fuel Tickets
- Make Hotel and Car Reservations
- Balance Cash Drawer
- Keep work area neat in appearance
- Keep beverages replenished for Customers
- Hangar Fee Checks
- Switchboard Operator
- Radio monitor and use as required
- This list is not exhaustive and may be supplemented as necessary.
**WORKING CONDITIONS**
This is primarily a weekday position but occasionally additional shifts during the weekend are available. This position may work on scheduled company holidays.
**SKILLS AND ABILITIES**
- Entry Level Position
- High School Diploma
- Customer Service Skills
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