Customer Experience Agent

3 days ago

Kingston, Canada City of Kingston Full time

**Opening Statement**

**Position Summary**

Reporting to the Supervisor, Customer Experience, the Customer Experience Agent (part-time) works in a fast-paced environment and is responsible for delivering frontline customer service and support for all City services across a variety of channels, including in-person, over the phone, and online.

KEY DUTIES & RESPONSIBILITIES:
Represent the City as the first point of contact, providing support for a wide range of municipal services and programs.

Respond to a range of inquiries and concerns from internal departments and the public in a professional and courteous manner.

Responsible for daily cash drawer, reconciling end of day deposits, weekly bank deposits.

Other duties, as assigned.

**Qualifications, Competencies**

Grade 12 diploma or equivalent education is required

One year frontline customer service experience providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as in a call centre and/or a counter service operation, including processing cash and payment card transactions.

Ability to conduct business in French is an asset.

Must have Basic Microsoft Word and Outlook skills (tested).

Must demonstrate the corporate competencies: Customer Focus, Results-Oriented, Integrity and Teamwork.

**Skills, Abilities, Work Demands**

Strong customer service skills with the ability to deal appropriately with contentious situations (tested) and problem solve through active listening, while exercising discretion, judgment, diplomacy and confidentiality when dealing with the public and employees.

Typing speed 45 words per minute preferred (tested).

Demonstrated strong organizational skills and the capacity to multi-task in a fast-paced environment, responding with flexibility to changing priorities.

Exceptional interpersonal and communication skills, both verbal and written (empathy, teamwork, positive attitude, professionalism and tact).

Must be detail-oriented and ensure accuracy of information when communicating with the public.

Knowledge of the City of Kingston's municipal services and programs.

Must be able to work daytime, evenings and weekends (flexible hours) in a variety of facilities across the City. This position may require occasional travel between sites and/or City facilities and must provide own transportation.

Must obtain and maintain a satisfactory criminal record check.

**Closing Statement**

Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

  • Customer Service Agent

    11 hours ago

    Kingston, Canada Strata Hotel Full time

    This is a multifaceted position, you can meet the needs of a client by active listening or by offering them a comforting cocktail. If you are looking for a diversified and dynamic job, you will be happy in this position. Your main role is customer service, as a representative of the Strata Hotel and Tidan hotel and Real estate group you will be asked to...

  • Customer Care Agent

    3 days ago

    Kingston, Canada Allstate Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Account Rep

    1 week ago

    Kingston, Canada Michael Lee - Desjardins Insurance Agent Full time

    **Insurance Account Representative - Michael Lee Agent** Location: Kingston, ON Type: Full Time **Customer Representative - Desjardins Agent Team Member** **Full Time Oppourtunity - Kingston, ON** **Compensation $50,000 - $65,000 with commision** **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you...

  • Insurance Sales Advisor

    1 week ago

    Kingston, Canada Kelly Kennedy -Desjardins Insurance Agent Full time

    **Insurance Sales Account Advisor**: **Desjardins Agent Team Member**: - Location: Kingston, ON_ - Full-Time_ **Build a Meaningful Career with Unlimited Potential**: Are you driven, people-focused, and passionate about helping others? Join a sales striving **Desjardins Agency** and take your career to the next level as an **Insurance Sales Account...

  • Customer Care Agent

    2 days ago

    Kingston, Canada Allstate Canada Full time

    **Who is Allstate**: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive,...

  • Leasing Agent

    2 weeks ago

    Kingston, Canada Limestone Property Management Full time

    Limestone Property Management is hiring a Leasing Agent to join our team. As one of Kingston's leading property management firms, we manage properties in Kingston, Napanee, Gananoque, Quinte area and Ottawa. The Leasing Agent plays a key role in our company and must demonstrate strong customer service skills and align with our core values. Key...

  • Leasing Agent

    3 days ago

    Kingston, Canada Limestone Property Management Full time

    Limestone Property Management is hiring a Leasing Agent to join our team. This role is to cover a 12-14-month maternity leave with an opportunity to extend into full-time employment. As one of Kingston's leading property management firms, we manage properties in Kingston, Napanee, Gananoque, Quinte area and Ottawa. The Leasing Agent plays a key role in our...

  • Front Desk Agent

    7 days ago

    Kingston, Canada Hotel Hochelaga Full time

    **Position**: Front Desk Agent **Job Type**: Part-time **Position Title**: Front Desk Agent **Wage**:$17.50/hour-$18.50 **Hours**: 7.5 hour shifts Hochelaga Inn is known as one of Kingston's most iconic historic hotels. We offer fantastic accommodations and service in the fashionable historic Sydenham District, located in the center of the famous...

  • Leasing Agent

    1 week ago

    Kingston, Canada Shoreline Property Management Full time

    Leasing Agent Responsibilities - Present properties and provided amenities in a positive light to prospective tenants to secure rental agreements - Establish rental rates by researching local markets and calculating costs to ensure fair and accurate pricing - Advertise available properties using a variety of media and promotional materials to help secure...

  • Residential Leasing Agent

    5 days ago

    Kingston, Canada Shoreline Property Management Full time

    Leasing Agent Responsibilities - Present properties and provided amenities in a positive light to prospective tenants to secure rental agreements - Establish rental rates by researching local markets and calculating costs to ensure fair and accurate pricing - Advertise available properties using a variety of media and promotional materials to help secure...